Central Services Coordinator

Title: Central Services Co-ordinator
Contract Type: Permanent, Full time, 36.25 hours per week
Salary: Starting from £28,000 per year dependant on experience
Grade: 5
Reporting Office: Manchester, Trafford, M32 0JT

Persona: Office Worker, contractual hours to be worked from reporting office
Working Pattern: Monday to Friday 08:00am to 4:00pm
Closing date: 9th November 2026 at 9am
Interview date: 12th November 2026

Central Services Co-ordinator

Are you organised, proactive and great with people? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Central Services Coordinator to join our Estate Services team, playing a key role in keeping our services running smoothly and ensuring our residents receive exceptional customer service.

This is an ideal role for someone who enjoys multitasking, problem-solving, and supporting operational teams to deliver excellent results.

As a Central Services Coordinator, you'll be the first point of contact for residents, staff, contractors and internal teams. You'll manage a high volume of queries, schedule work for our on-site staff, maintain accurate data in our systems and help ensure we deliver a reliable, efficient and compliant service.

You'll work closely with Grounds Maintenance, Cleaning, Property Services, Caretaking and a wide range of internal colleagues to make sure work is prioritised and completed on time.

This role is central to how we deliver services - ensuring customers receive fast, consistent and high-quality support.

By joining us, you're not just stepping into an operational role - you're becoming part of a company deeply committed to social impact.

L&Q runs a wide range of initiatives designed to support people facing disadvantage, including our award-winning Clean Start programme (  ). Clean Start helps people rebuild their lives after involvement with the criminal justice system by offering employment, stability and a chance to thrive.

As part of Estate Services, you'll play your part in a team that helps residents feel safe, supported and proud of where they live. You'll be contributing to tangible improvements in communities and helping create opportunities for people to transform their lives.

If you want your work to have real purpose and impact, this is the place for you.

• Acting as the first point of contact for residents, colleagues and external stakeholders, delivering excellent customer service across phone, email, CRM and web channels.
• Scheduling and prioritising work for site-based operatives, ensuring tasks are completed efficiently and within agreed timescales.
• Monitoring and auditing data input from operatives, ensuring all records are accurate, up to date and compliant.
• Producing performance updates and highlighting risks, issues or trends to Team Leaders and Operations Managers.
• Working collaboratively with internal teams, contractors and partners to resolve queries quickly and efficiently.
• Supporting Team Leaders with staff development needs, including mandatory training, digital inclusion and reasonable adjustments.
• Escalating safeguarding concerns, risks, or service failures in line with policy.
• Ensuring all communication and record-keeping meets our quality standards and reflects our L&Q values.

• Experience managing high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload and manage competing deadlines.
• Strong IT skills (CRM systems, databases, Outlook, Excel).
• A methodical and detail-focused approach with a commitment to data accuracy.
• Confident communication skills across multiple channels.
• A proactive,…