Medical Receptionist
Job in
Salford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-11-02
Listing for:
NHS Jobs
Full Time
position Listed on 2026-11-02
Job specializations:
-
Administrative/Clerical
Medical Receptionist, Healthcare Administration -
Healthcare
Medical Receptionist, Healthcare Administration, Medical Office
Job Description & How to Apply Below
- Welcoming patients and visitors in a friendly, approachable and professional manner.
- Answering telephone calls, responding to patient enquiries and directing calls to the appropriate healthcare professional.
- Booking, cancelling and rearranging appointments in accordance with practice procedures.
- Managing patient requests and signposting patients to the most appropriate service.
- Maintaining accurate and up-to-date patient records using the practice's clinical computer system.
- Handling confidential and sensitive patient information in accordance with GDPR and practice policies.
- Liaising with GPs, nurses, healthcare professionals and other members of the practice team.
- Processing prescriptions, correspondence and other administrative documentation in line with practice procedures.
- Dealing with patient queries and concerns calmly, sensitively and professionally.
- Supporting the smooth day-to-day running of the reception area and carrying out general administrative duties as required.
- Working collaboratively with colleagues to provide a high standard of patient care and service delivery.
- The role requires excellent communication and customer service skills, good organisational abilities, attention to detail and confidence using computer systems.
- A medical receptionist must be compassionate, patient, reliable and able to remain calm under pressure while managing competing demands in a busy healthcare environment.
- Confidentiality, professionalism, teamwork and a commitment to providing high-quality patient care are essential to the role.
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