Admin Team Leader

This Admin Team Leader post sits within the Little Hulton site of Salford Primary Care Together, a community interest company running three GP practices across Salford. The postholder line-manages the site's reception and administrative staff, keeps admin systems and rotas running, and supports the Clinical Lead in the day-to-day running of the practice. The role carries a flexibility requirement to move between sites and cover early morning and late evening shifts.

Two or more years of leadership experience in a customer-focused setting is essential.

• Line-manage the reception and administrative team at Little Hulton, including supervision, appraisal, coaching and development plans
• Support the site Clinical Lead in the day-to-day running and planning of the site, ensuring safe, effective patient care
• Ensure all sites operate safely and smoothly, and that admin systems and procedures run efficiently
• Co-ordinate admin rotas and leave requests, and ensure work allocation such as home visits and 111 requests is completed
• Act as first point of contact for patient complaints and lead their resolution, managing learning from complaints, incidents and near misses
• Monitor and report site performance against KPIs and produce site data to ensure targets are met
• Set SMART objectives, manage absence processes and take part in recruitment and induction of new staff
• Lead on health and safety, infection control and incident reporting for the site and its staff
• Oversee accurate record keeping, information governance, safeguarding and compliance with SPCT policies
• Provide direction and support to staff in the use of front-end, telephone and other practice systems
• Manage resources such as stationery and ordering, and organise daily and weekly workloads to meet deadlines
• Contribute to projects and new services with the Management Team, and represent the company in a positive manner

• Relevant further education qualification

• Two or more years' leadership experience in a customer-focused environment
• Experience of leading, managing and coaching teams to achieve high standards of customer care
• Experience of working autonomously, taking initiative and managing own workload

• Excellent people management skills
• Excellent written and verbal communication skills
• Experience and knowledge of Microsoft packages

• Shares and upholds the values of Salford Primary Care Together
• Able to work as part of a team
• Committed to providing patient-centred care
• Flexibility to move around sites and cover early morning and late evening shifts

• Management or supervisory qualification
• Previous clerical or receptionist experience
• Previous experience in a customer-focused, busy environment
• Clean driving licence and use of a car