Registrations Business Support

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and Scottish Power group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

We're looking for a highly organised and customer-focused individual to join our Connections team as a Registrations Business Support colleague.

In this role, you'll play a key part in ensuring connection applications and associated administrative activities are processed accurately, efficiently and in line with regulatory requirements. You'll work closely with customers, internal stakeholders and colleagues across the business, helping to deliver an outstanding service experience while supporting the successful registration and progression of connection projects.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has a keen eye for detail, and takes pride in delivering high-quality administrative support.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

As the first point of contact for our customers you will support with:

• Processing and registering connection applications and customer documentation.
• Ensuring all activities are completed in accordance with licence conditions, policies, procedures and regulatory requirements.
• Monitoring shared mailboxes and responding to customer enquiries within agreed timescales.
• Providing excellent customer service through written correspondence, email and telephone support.
• Supporting the customer enquiries phone line when required.
• Maintaining accurate records and ensuring systems and databases are updated appropriately.
• Monitoring key milestones and deadlines to support performance and compliance targets.
• Assessing application information and escalating or directing queries as appropriate.
• Supporting the team in achieving service, quality and regulatory objectives.
• Promoting a positive safety culture through the review of customer submissions and day-to-day office activities.

You’ll be someone who enjoys helping customers, managing multiple priorities and working collaboratively with others to achieve shared goals and objectives.

We’re particularly interested in candidates who can demonstrate:

• Previous experience in an administrative or customer service environment in a regulated environment, ideally within utilities.
• Strong organisational skills with the ability to prioritise workload effectively. Experience in a scheduling role would be an advantage.
• Excellent attention to detail and accuracy when processing information.
• Strong written and verbal communication skills. Experience with call handling would be most beneficial.
• The ability to build positive working relationships with customers and colleagues.
• Experience working to deadlines, service levels or performance targets.
• A flexible and adaptable approach to work.
• Confidence using multiple systems and maintaining accurate records.
• The ability to work…