Business Analyst FTC

We are seeking a Business Analyst to work within AJ Bell’s D2C (Direct to Consumer) Product Development team on a 1-year fixed term contract. The team has overall responsibility for driving innovative product development for the AJ Bell website and apps.

The Business Analyst will play a key role in supporting the product development lifecycle across AJ Bell’s digital platforms (web and mobile). Working closely with Product Managers, Product Development Managers, Developers, Designers, Testers and other internal stakeholders, the Business Analyst helps ensure product changes are clearly defined, efficient to implement, aligned to company strategy, and deliver excellent outcomes for customers.

The Business Analyst supports strategic projects and smaller change initiatives as well as providing analytical support for day-to-day business queries and problem solving.

• Perform analysis that supports the Product Management team when they are writing Problem Statements and new Product Proposals.
• Support the Product Development team in interpreting and translating business requirements.
• Support the Product Development team in producing detailed user stories and acceptance criteria where required for the web and app development teams
• Produce high-quality documentation for As-Is and To-Be process flows.
• Engage with business Subject Matter Experts to gather input and validate proposed enhancements.
• Work closely with Product and technical teams to ensure business needs are fully understood
• Ensure product changes are compliant and that there has been input from the Compliance and Technical teams.

• Provide support to web and mobile development teams through answering queries and testing/accepting development tickets in Jira
• Liaise with Operations, Customer Services and other impacted teams to ensure smooth rollout of product changes.
• Investigate and respond to product queries raised by customers and business teams, creating bug fixes for the relevant development teams where appropriate.

• Build knowledge in the business critical systems, both internal and external, which interface with the D2C digital platforms.
• Support BA colleagues in engagement with third-party providers of AJ Bell’s software solutions, especially ‘back office’ systems such as Figaro (FNZ) and Composer (GBST) on problems and potential enhancements to support the business.
• Liaise with colleagues in other business areas to understand the impact of changes to core/shared systems, and to coordinate changes with suppliers.

• Perform other tasks as agreed with the Lead Business Analyst or other managers within the Product Development team.

• Business analysis and problem-solving skills.
• Experience working within Agile delivery teams and familiarity with multiple delivery methodologies.
• Knowledge of the FCA regulatory environment and Consumer Duty rules
• Creative thinker, comfortable with challenging the status quo.
• Able to organise multiple tasks and priorities, working from own initiative.
• Keen team player able to work effectively with technical and non-technical stakeholders.
• Confident communicator with excellent written and verbal English.
• Excellent numeracy skills and attention to detail.
• Proficiency in MS Office suite with strong Excel skills.
• Proficiency in workflow diagramming tools such as Visio, Miro or similar.
• Educated to degree level or equivalent.
• Experience of an execution-only stockbroking environment.
• Experience of a product development environment with customer-facing web and mobile applications.
• Familiarity with AJ Bell’s D2C business model and back-office systems such as Figaro and Composer.
• Familiarity with Atlassian change management tools (Jira and Confluence).

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than…