Senior Account Manager

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Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science‑driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision‑making, and real‑world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will manage accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications.

We are a remote‑first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events.

Client relationship accountability

• Understand client objectives, adapt to their working style, and ensure all deliverables align with client expectations.
• Proactively identify challenges and delivery risks, implementing solutions and corrective measures to strengthen partnerships and optimise outcomes.
• Lead and support strategic, complex projects across therapeutic areas using compelling storytelling and impactful visual conceptualisation.
• Encourage client feedback to drive improvement, and present new initiatives to stakeholders when appropriate.

Workflows

• Ensure a seamless client experience and drive timely project closure to boost productivity.
• Review deliverables to ensure alignment with client objectives and monitor timelines to ensure on‑schedule delivery.
• Lead project kick‑off and client calls, share scopes and MoMs promptly, and conduct debriefs to capture and implement learnings.
• Maintain regular communication and take relevant actions with third parties that influence deliverables, such as congress secretariats.

Project status and governance

• Lead project status meetings with accurate reporting to ensure alignment with client objectives.
• Support governance reporting with the Account Director through monthly and quarterly reviews.

Organic Growth

• Identify growth opportunities and support the Account Director with business forecasting.

• Education:
  
  Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry.
• Experience:
  
  2+ years’ experience as an Account Manager within healthcare communications agencies, predominantly in the medical affairs.
• Business skills:
  Strong client relationship‑building and business communication skills with experience in managing small accounts and executing global programs while ensuring client satisfaction and trust.
• Business Acumen:
  Demonstrates strong understanding of medical communications, has knowledge of client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients.
• Interpersonal
  
  Skills:
  
  Demonstrates strong interpersonal skills by building rapport across diverse personalities, presenting facts objectively, owning mistakes, and solving problems with excellence.
• Technology skills:
  Microsoft Office suite (e.g., Microsoft Project), Adobe.
• AI Adaptability:
  Shows an eagerness to learn and apply AI tools and technologies.
• Travel:
  This role includes occasional travel to the client site in London, potentially once a month.

• Annual leaves and public holidays.
• Statutory leaves including SSP, maternity and paternity leaves.
• Holistic wellness support with access to fitness club and sportive activities.
• Financial security through life assurance and income protection.
• Retirement savings plan with employer contributions.

Before applying, please ensure you meet the role requirements listed above and have legal authorisation to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, two interviews with the hiring manager and peers, and HR interview rounds.