Senior Manager, and Transformation - Loans

JOB TITLE:
Senior Manager, Growth and Transformation – Loans

LOCATION:
Chester, Manchester Halifax or Leeds

HOURS:
Full time

WORKING PATTERN:
Hybrid, 40% (or two days per week) in one of our office hubs mentioned above

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

We're currently the UK's number one provider of personal loans, supporting customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences with Your Credit Score.

We're looking for a senior manager with experience in designing and executing product and proposition strategies, who can innovate to reimagine loans and drive commercial growth. We want our future propositions to be bold so you'll need to be creative, transformational and be comfortable to proactively work with stakeholders across the Group to evolve and develop our future propositions.

• Defining and supporting the delivery of a six-year strategic roadmap to grow the Loans business aligned with LBG's broader commercial objectives.
• Building the investment case and growth plans for Loans initiatives driving continued growth and transformation of the business in line with these plans. Proactively collaborating with the wider Loans product, pricing and platform teams.
• Using market driven insights to develop a strong understanding of customer needs, technology enablers, market dynamics, regulatory developments, and competitor trends.
• Making informed risk decisions to ensure products follow regulations such as Consumer Duty, while running risk and controls effectively.
• Building strong relationships with the Loans Product and Platform teams who are responsible for product execution and ensure product strategies are executed to plan and within budget.
• Leveraging AI capabilities and data to supercharge delivery, fostering a culture of innovation and continuous growth.

Ability to understand customer needs and behaviours and translate insights into compelling propositions and commercial outcomes.

Skilled at shaping long‑term strategy for Loans, grounded in customer demand, market shifts and data‑driven analysis.

Experience driving digital and business transformation, leveraging platforms, data and AI to improve customer experience and operational performance.

Strong understanding of the personal lending sector, emerging trends, customer behaviour and the regulatory landscape including Consumer Duty.

Confident in making timely, evidence‑based decisions by assimilating complex information and balancing competing priorities.

Exceptional communicator able to influence, partner and align effectively across product, pricing, platform and wider Group teams.

Understanding of retail lending, unsecured products or wider consumer‑banking operations.

Ability to reimagine end‑to‑end propositions across the lending lifecycle, from origination to servicing.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?
Join our journey.