Operational Executive

Alpha Plus has secured a contract for assessment development and delivery for a major UK regulator and is now seeking a self‑motivated individual with highly efficient administrative and organisational skills to join the project delivery team as an operational executive. They will be responsible for first‑line candidate support, providing candidates with a consistent point of contact, including contribution to developing policies for reasonable adjustments and special considerations, and managing complaints and appeals.

They will also be required to deputise for the operational manager.

Are you the right candidate for this opportunity? Make sure to read the full description below.

The operational executive will be expected to work 06:00 am–2:00 pm during peak exam periods, though normal office hours are available outside of peak periods. The position is full‑time, working 37.5 hours per week Monday to Friday and will primarily be remote due to the hours, with a requirement to attend the Manchester office once every fortnight.

• A high standard of presentation and communication skills
• Good numeracy skills
• A high level of attention to detail and accuracy
• Good GCSEs in maths and English or equivalent
• Good GCE A levels or equivalent
• Second class honour or above (essential) in a relevant degree (desirable) or equivalent relevant experience
• Demonstrably high standard of computer literacy especially Microsoft Office and database systems
• Excellent proof‑reading skills
• Experience working in a customer‑facing role for a minimum of one year

• Successful track record working in a role requiring extensive internal and/or external collaboration to achieve the desired outcomes
• A customer service background and/or background in accessibility/ test development
• Experience of operations
• Experience of developing policies/procedures
• Developing and working with quality control processes

• NEST workplace pension scheme – tier 1
• enhanced sick pay cover
• enhanced maternity/parental leave
• 25 days paid leave plus the eight statutory bank holidays
• commitment to developing the expertise of our employees.

We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further  exact allocation of office‑based days is decided by the appointee's manager, although flexibility remains our policy and approach.

We expect to invite shortlisted candidates to an assessment and interview in the week commencing 9 March 2026.

Please note that Alpha Plus is not licensed to offer sponsorship under the UK government’s skilled worker sponsorship scheme.

Please visit the Alpha Plus Opportunities page and click on Service Project Manager to access the job description and the online application form. Check your eligibility for the role and complete the online form, attaching a CV and covering statement when prompted. The CV should be current and tailored to highlight relevant qualifications and experience. The covering statement should set out how you meet the competencies and personal attributes relevant to this role, and set out details of your most significant relevant experience.