Aftercare Relationship Manager

Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.

Since our journey began in 2006, we’ve grown to a team of over 450 people, all driven by a shared purpose: to make buying a car transparent and hassle-free.

We know how important cars are in people’s everyday lives, for work, family, and freedom, and that’s why we’re proud to help hundreds of thousands of customers every year. From day one, we’ve been redefining what success looks like, creating something special at Zuto: a business that leaves a lasting, positive legacy.

If you’re looking for a place where your ideas matter, your growth is supported, and your achievements are celebrated, you’ll fit right in. Join a team that values collaboration, ambition, and doing the right thing, while having a lot of fun along the way.

As an Aftercare Relationship Manager, you’ll own and manage strategic relationships with our panel lenders and key external system providers. Acting as the senior operational and commercial contact, you’ll protect and grow funding partnerships, drive continuous improvement, and ensure seamless end-to-end deal processing.

This is a highly cross-functional, commercially driven role that blends relationship management, operational oversight, systems coordination and performance insight.

• Owning and managing strategic relationships with panel lenders, acting as the primary contact for operational, commercial and escalated matters.
• Overseeing the Lender Invoice & Reconciliation process, ensuring accuracy, transparency and timely resolution of discrepancies.
• Managing relationships with external system providers (e.g. finance platforms, decisioning systems, integration partners).
• Acting as the key liaison between business stakeholders and technology partners.
• Supporting commercial negotiations, funding line renewals and onboarding of new lender partnerships.
• Analysing lender performance data and market trends to increase funding penetration and improve conversion.

We’re looking for a commercially astute Relationship Manager with strong operational understanding of car finance and funding processes.

• Proven experience managing lender or financial services partnerships, ideally within automotive finance or a regulated environment.
• Strong understanding of funding processes, SLAs, payout mechanics and commercial performance metrics.
• Experience overseeing reconciliation processes and managing escalations professionally and commercially.
• Confidence working cross-functionally across Sales, Operations, Compliance, Finance and IT.
• Experience working with external system providers or finance platforms.
• Strong analytical skills, with the ability to translate performance data into clear action plans.
• Excellent stakeholder management and negotiation skills.
• A proactive, commercially driven and solutions-focused mindset.

At Zuto, we don’t just talk about supporting our people — we live it. Here’s what makes being a Zutonite so special:

• Access to free independent financial advice
• Cycle to work scheme
• Season ticket loans and discounted travel options

• GP Anytime service for you and your family
• Health cash-back plan & access to wellbeing apps (including Thrive)
• Discounted gym memberships & free digital fitness classes
• Free counselling sessions & mental health first aiders
• Dedicated menopause policy & wellbeing support network

• Enhanced caregiver leave (primary & secondary) from day one
• Flexible and shared parental leave
• Fertility and foster-friendly policies
• Birthdays off and volunteer days
• Bring your dog to work and free in-office massage days
• Free drinks fridge, fruit, snacks, and regular social events — from nights out to hikes
• Regular gifting and celebrations throughout the year
• Active ESG groups supporting wellbeing, inclusion, community and planet initiatives

Be part of a certified B Corp that’s changing car finance for good — and have fun while doing it.

Zuto is committed to nurturing a progressive and inclusive culture and provides equal employment opportunities. No applicant or Zutonite is discriminated against based on age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion or belief, sex, or sexual orientation.