Sales Coordinator

About the Role

We are seeking a highly organized and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience.

• Managing incoming calls and directing them appropriately
• Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests
• Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables
• Liaising with third-party warehouse teams to ensure timely order fulfilment
• Handling consumer queries via Shopify and acting as the first point of contact for complaints
• Providing administrative support to the Sales team and Account Managers as needed
• Conducting regular stock takes and reworking goods where required
• Supporting sales operations to maintain high levels of customer satisfaction

The ideal candidate will have:

• Experience in a busy customer service environment with a strong focus on customer satisfaction
• Knowledge of Incoterms (ExW, DAP) and shipping types (LCL, FCL)
• Understanding of export legislation and shipping documentation, including Dangerous Goods
• Experience with third-party warehousing and logistics providers
• Strong IT skills, including ERP sales order systems and Microsoft Excel (experience with Netsuite advantageous)
• Excellent organisational skills with the ability to prioritise and manage conflicting deadlines
• Strong analytical and numerical skills, with great attention to detail
• A team‑oriented mindset, flexible approach, and clear communication skills
• A proactive, commercially minded attitude with pride and ownership in their work

We are a dynamic and fast-growing business in the FMCG industry, committed to delivering high-quality products to consumers across the UK and internationally. Our team values collaboration, operational excellence, and customer satisfaction. We offer a supportive environment where your contributions are recognised, and where your skills can make a real impact on the business and our customers.

FYI - this role is full-time and office-based in the Stockport area