Corporate, Business

Position: Corporate Contract Renewals (Permanent)
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways.

If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch!

Day-to-day responsibilities include but are not limited to the below:

Meet and exceed all monthly Save Rate targets
Meet and exceed all individual KPIs
Record information accurately in CRM
Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions
Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement
Work with the finance and credit control departments to retain clients experiencing financial hardship
Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty
Generate new business opportunities via referrals from existing client base or networking
Maintain and improve client sentiment and online reputation by always providing a super service
Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements

Required skills and experience

Must have exceptional customer service skills
Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment
Must be able to communicate with internal stakeholders at all levels
Ability to work in a fast-paced environment
Adaptable to change and willing to bring forward ideas to shape the future of the role
Benefits

Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)
Private health care cover after 5 years' service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service
Group life insurance
Eye care contribution
Free fruit (office-based staff)
Travel Season Ticket loan scheme
Milestone recognition
Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
Park Inn 20% off food and drink
New Century food and drink discount
Revolution De Cuba food and drink discount
Cycle 2 Work scheme
* after probationary period
Free On site Gym
Bright Exchange perksINDMANJ

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Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy