Internal Professional Adviser – Psychiatrist

Welcome to the Parliamentary and Health Service Ombudsman (PHSO) careers page.
If you are an internal applicant, you will need to log into your MyHR employee self service to apply for the role.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Interview dates: 7 and 8 April
2026

Make a difference, join our team.

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people.

We make final decisionson complaintsthat have not been resolved by UK Government departments and the NHS in England.

We work closely with people to understand where, how and why public services sometimes fall short andfail toput people first. And we find ways to put it right.

Based in thecentreof

Manchester,we employ over
600 individuals, collaboratively working together to make voices heard.

We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to workin the bestway suitedtoyou.

The Head of Commercial leads the organisation’s commercial and procurement function, setting strategic direction and ensuring procurement, contract management and supplier engagement are effective,compliant and focused on delivering value for money. The role shapes how the organisation works with markets, manages commercialriskand applies best practice across the full commercial lifecycle.

Reporting to the Assistant Director of Finance, the postholder leads the Commercial and Procurement team andprovidesexpert commercial advice to senior stakeholders. Theyare responsible for overseeing allcommercialactivity, leading complex andhighriskprocurements, and ensuring robust governance,transparency and assurance in commercialdecisionmaking.

The role combines strong technicalexpertisewith people leadership and influence. Through effective market engagement, clear oversight of contracts and suppliers, and a focus on continuous improvement, the Head of Commercial ensures commercial activity supports organisational priorities, delivers sustainableoutcomesand reflects the organisation’s values.

• will have a strong understanding of UK Public Contracts Regulations
  2015 and UK Public Contracts Regulations 2023including frameworks and competitive procedures, together with a sound knowledge of contract law in relation to commercial contracts
• will have demonstrable experience in complex commercial negotiations, including dispute resolutionand supplierexit strategies, withan emphasis on digital products
• will have excellent communication skillsand beadept at building trust and influencing at senior levels
• will hold full membership of the Chartered Instituteof Procurement and Supply (MCIPS) and have undertaken continuing commercial leadership, procurementlawor contract management

We recognise the value of lived experience.

If you have experienceofcomplainingaboutany public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
• Civil Service Pension scheme
• 32.5days annual leave(plus bank holidays on top)
• hybrid working,40 percentoffice based
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensivelearning anddevelopmentprogramme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• paid for professional memberships

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported  is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed…