Senior Client Manager

Freelance Senior Client Manager (open to part-time 6 month FTC)

Location:

Manchester City Centre

We're looking for a Senior Client Manager to join us on a freelance or fixed-term basis to support a period of growth across our client portfolio. You'll be embedded in the client strategy team, owning day-to-day relationships and leading project delivery across a mix of performance marketing accounts.

This is a hands‑on role. You'll be the primary point of contact for your clients, working closely with the performance and discoverability team, creative, content production and data teams to deliver work that performs. A background in professional or financial services is a strong advantage - you'll hit the ground running with clients who operate in regulated, complex environments.

• Own day-to-day client relationships, acting as a trusted, proactive partner
• Lead regular client status meetings, QBRs, and performance reviews
• Identify and progress organic growth opportunities within existing accounts
• Manage client expectations with confidence escalating where needed, resolving where possible

• Oversee delivery of paid media, SEO, and/or digital performance campaigns across your portfolio
• Brief internal and external teams clearly, ensuring outputs are on time, on budget, and on brief
• Track campaign performance, interpret data, and present insights and recommendations to clients
• Hold the agency and client accountable to agreed KPIs and commercial outcomes

• Manage project finances including forecasting, billing, and PO management
• Maintain up-to-date status documents, contact reports, and project trackers
• Flag resource or timing issues early and work with senior leads to resolve them
• Contribute to scoping, proposal writing, and pricing for new briefs within existing accounts

• 4–6+ years in a client services role within a marketing, digital, or integrated agency
• Demonstrable experience working on performance marketing accounts (paid search, paid social, programmatic, SEO, or similar)
• Confident managing senior client stakeholders independently
• Strong project management skills — you're organised, proactive, and calm under pressure
• Commercially aware, with experience managing budgets and billing
• Excellent written and verbal communication skills

• Experience working with professional services or financial services clients (e.g. legal, accountancy, insurance, banking, wealth management)
• Familiarity with regulated marketing environments and the nuances that come with them
• Experience working with or managing a performance or data team within an agency

We are committed to diversity, equity, and inclusion.