Senior Business Analyst

Overview

Softcat is a leading UK IT infrastructure provider and a FTSE 250 listed company. We are expanding our Internal Technology Team and are looking for a Senior Business Analyst to help deliver technology and process change across the organisation.

The Senior Business Analyst role focuses on understanding business needs, analysing processes, and defining requirements that support the delivery of value‑driven outcomes. You will work across multiple business areas and systems, translating requirements into solutions while ensuring a consistent, high‑quality stakeholder experience.

• Lead business analysis activity across complex initiatives, taking ownership of problem definition, scope, and ensuring alignment to strategic objectives.
• Elicit, analyse and manage requirements end to end, ensuring they are clearly defined, prioritised and traceable to business outcomes.
• Shape solution approaches in collaboration with stakeholders and technical teams, balancing user needs, feasibility and long‑term value.
• Analyse and improve end‑to‑end business processes, identifying opportunities to simplify, optimise and enhance customer and colleague experience.
• Facilitate workshops and discussions that drive clarity, alignment and decision‑making, confidently challenging where needed to resolve ambiguity or risk.

• Minimum 5 years of experience in Business Analysis, including leading analysis across complex or high‑impact initiatives.
• Experience working with finance stakeholders; finance project experience is preferred.
• Ability to operate with a high degree of autonomy, taking ownership of outcomes in ambiguous or evolving environments.
• Strong analytical thinking with the ability to translate complex problems into clear, structured approaches and decisions.
• Proven ability to influence, challenge and engage stakeholders at all levels, including senior leadership.

• Hybrid working.
• Flexible hours – flexible start and finish times during the day.
• Flexibility around school pick‑up and drop‑offs.

Softcat is an equal‑opportunity employer. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process. Any information you share will be treated in confidence. We strive to create an inclusive environment where all candidates are encouraged to apply and showcase their authentic selves.

To become part of our success story, please apply now.