Partner Contract Manager Secondment

About The Role

This is a senior, influential role at the heart of how Virgin Media O₂ works with its strategic customer contact partners. As Partner Contract Manager, you’ll lead a small team and take ownership of a portfolio of complex, high‑value contracts that underpin the delivery of sales, service and customer experience at scale.

Your focus will be on ensuring our contractual frameworks deliver strong outcomes for customers, protect the business and create long‑term value from our partnerships.

You’ll work closely with colleagues across Customer Contact and the wider business, overseeing the full contract lifecycle, from shaping and negotiating new agreements through to governance, obligation management, and performance oversight. You’ll act as a trusted advisor to senior leaders, providing clear, pragmatic insight on contractual risk and opportunity, while continually improving standards, processes and ways of working to strengthen how we partner now and in the future.

Location:

Leeds, Manchester, Sheffield

Job Type: Full Time

Posted Date: 11-Jun-2026

#: 73991

• Significant experience in commercial contract management across the end‑to‑end contract lifecycle, with deep expertise in post‑award contract management.
• Strong commercial acumen with proven ability to negotiate, influence and advise senior stakeholders internally and externally.
• Experience leading and developing teams within complex, matrixed organisations.
• Demonstrated ability to manage contractual risk, governance and performance to deliver value and compliance.
• Excellent written and verbal communication skills, able to clearly explain contractual positions to non‑legal audiences.

• Experience managing contracts in contact centre, BPO, outsourcing or service‑based operational environments.
• A recognised professional contract management qualification, such as World Commerce & Contracting.
• Experience supporting audits, assurance and regulatory or data protection compliance activity.
• Strong proficiency in Microsoft 365 tools, including advanced use of Word, Excel, PowerPoint and Teams.
• A pragmatic, solutions‑focused approach with high emotional intelligence and resilience.

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2

Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.