Business Analyst - Charity - HEO

Location Bootle, North West England, L20 7HS
:
Newport, Wales, NP10 8XG

This role works within the Digital, Data and Technology (DDaT) directorate and exists to ensure organisational change delivers solutions that solve the Commission’s most critical business problems. It will play a critical role in delivering the Commission’s Futures Programme; a strategically important 3-year transformation initiative, designed to modernise how the organisation operates and delivers value in a complex and diverse regulatory environment.

As a Business Analyst, your role will be to ensure transformation activity is grounded in a clear understanding of user needs, business objectives, and regulatory requirements. The role exists to bridge the gap between policy, operations, and digital delivery by translating complex problems into defined, actionable requirements that enable the design and implementation of modern, user-centred services. The Business Analyst will support the Commission’s transition to more efficient, digital-first ways of working by analysing current processes, identifying opportunities for improvement, and contributing to the development of scalable, data-driven solutions.

Aligned to the GDS capability framework
, the role plays a key part in embedding best practice business analysis across the programme—ensuring that decisions are evidence-based, services are designed around users, and delivery is iterative and responsive to change. Ultimately, the role contributes to achieving the Commission Futures ambition of delivering more effective, accessible, and sustainable regulatory services.

You will apply GDS-aligned business analysis techniques to support the delivery of the Futures Programme transformation outcomes. You will work with policy, operational, and digital teams to define problems, identify opportunities and help shape service improvements. You will elicit, document and refine requirements that support the modernisation of regulatory processes and services, and ensure traceability between business needs, user requirements and programme outcomes.

Elicit, analyse, and document user and business requirements using appropriate techniques (e.g. interviews, workshops, user stories) and translate business needs into clearly defined requirements, ensuring they are testable and aligned to user outcomes. You will support the creation and maintenance of artefacts such as user stories, acceptance criteria, and backlogs and ensure requirements traceability throughout the delivery lifecycle. You will work closely with user researchers, service designers and product managers to understand user needs and contribute to a user-centred design approach by ensuring requirements reflect real user problems.

You will build effective working relationships with stakeholders across policy, operations, and digital teams. You will facilitate workshops, requirements sessions, and discussions to achieve shared understanding, and communicate complex information clearly to both technical and non-technical audiences. You will work as part of a multidisciplinary Agile team, supporting iterative delivery, contributing to backlog refinement, sprint planning, and review sessions. You will help prioritise work based on user value and organisational goals and adapt analysis approach to suit Agile delivery phases.

You will analyse and map current (‘as‑is’) business processes and identify opportunities for improvement, supporting the design of future (‘to‑be’) processes that are efficient, scalable, and user-focused. You will identify inefficiencies, risks, and dependencies and propose improvements. You will use data and insight to support analysis, decision‑making, and service improvements and work with data analysts and SMEs to understand data flows, metrics, and performance.

You will ensure requirements support measurable outcomes and service performance indicators.

Key skills and experience and knowledge you will need are:

• Innovation. You…