Business Operations Support

Key Tasks & Responsibilities Business Operations

• Work with the Business Operations Manager (BOM) to improve and optimise day-to-day business operations across UKR.
• Support implementation and embedding of best practice processes across UK Regional functions.
• Work with stakeholders to help implement process improvements effectively.
• Provided day-to-day operational support as part of UW Business Service Team.
• Maintain a working knowledge of UKR strategy, structure and processes.
• Gather, interpret and present data to support UW Business Services recommendations and decisions.
• For all allocated activities, ensure UBS reporting tools are maintained to support timely stakeholder communication.

• Work with the Program Manager to support implementation of “Small” initiatives and process improvements as required.
• SME input to Medium and Large Projects as required.
• Maintain project management tools to support the tracking and monitoring of individual and UKR wide initiatives, ensuring this provides the basis for communication to stakeholders.

• Build collaborative relationships with UKR Branch Network, National Underwriting Hub and other key UKR stakeholders.
• Active participation in workshops and working groups to drive collaboration and innovation.
• Contribute to continuous improvement by identifying opportunities to enhance processes and ways of working.
• Support in ensuring the successful on-boarding of new tasks and processes in alignment with business objectives to drive operational effectiveness.

• Strong organisational and time management skills, with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines in a busy environment.
• Ability to work independently as well as collaboratively within a team.
• Problem‑solving skills with a focus on continuous improvement.
• Ability to collaborate effectively with cross‑functional teams.
• Ability to gather, interpret, and present data for data‑driven decision‑making.
• Proficient in the use of reporting and/or project management tools to monitor progress and communicate outcomes.
• Experience in stakeholder engagement and communication across different teams and organisational levels.

• A‑Level Preferred
• Previous Insurance Experience preferred
• Experience in change and improvement initiatives and/or business operations
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Power Point
• Experience in using tools such as Smartsheet, Power BI, or similar platforms