Operations Specialist – Schemes

Job Type: Permanent

The Schemes Operations Specialist supports the day‑to‑day running of the Schemes business by managing operational processes and driving change initiatives. Working closely with the Head of Operations, the role focuses on improving ways of working, embedding governance, and ensuring operational activity runs smoothly across the function.

• Execute changes to existing schemes on behalf of and in collaboration with the Underwriting Governance and Change Manager, such as product re‑builds, rate and wording changes within an agreed framework.
• Provide support for all operational processes within Schemes including warranty of New Schemes.
• Main point of contact for all Operational Risk Events and own the associated actions on behalf of Schemes.
• Oversee the adoption of new processes, tools, or technology, ensuring minimal disruption to day‑to‑day operations.
• Be the point person for all system changes and associated updates.
• Ensure regulatory and governance procedures are adhered to.
• Assist in the accurate and timely issuance of reporting both internal and external.
• Develop and implement comprehensive change management strategies and plans.
• Assess the impact of change on business processes, systems, and personnel to create mitigation plans.
• Design and execute communication plans and training materials to support employees through transitions.
• Define and measure success metrics (KPIs) to evaluate the effectiveness of change initiatives.
• Build and manage a network of key stakeholders within the business and our Broker Partners on behalf of Schemes.

• Demonstrable experience in an operations, coordination, or change‑focused role within insurance or a similar environment.
• Experience supporting or delivering process improvements or change initiatives, working across multiple stakeholders.
• Experience in schemes or delegated authority environments (preferred but not essential).
• Strong organisational skills with the ability to prioritise effectively across competing demands.
• Confident communicator, able to influence stakeholders and bring the right people together to drive outcomes.
• Proven ability to deliver in a fast‑paced environment, maintaining attention to detail and seeing tasks through to completion.
• Strong operational mindset – able to identify issues, ask the right questions, and drive solutions.
• Ability to work independently, taking ownership and acting as a reliable “right hand” support.
• Good working knowledge of Microsoft Office tools (especially Excel and PowerPoint).