Product Manager - Broker

Overview

Hiscox UK is embarking on a major transformation to drive growth and improve efficiency, ensuring we remain competitive in an increasingly complex market.

This transformation focuses on four key business areas:
Direct, Broker, Operations and Underwriting, with a strong emphasis on building a sustainable, long-term transformation capability.

A number of initiatives are already underway across these areas, requiring clear ownership, prioritisation and delivery to realise business value.

This role will specifically partner with the Broker business area, with responsibility for shaping and delivering the roadmap to support brokers in placing and servicing business with Hiscox. This includes driving the transformation of broker-facing journeys, trading capability and supporting systems, ensuring the proposition evolves in line with market expectations, broker needs and competitive trends.

• Collaborate with Senior Leadership to define, own and continuously evolve the multi-year roadmap for the business area, with end-to-end accountability for the strategic outcomes, investment decisions, benefits realisation across a multi-product portfolio
• Be accountable for articulating, evolving and landing the outcomes inherent within the roadmap for the business vertical they are supporting
• Broker against competing demands to ensure the right trade-offs are made to secure the benefits realisation plan
• Own Discovery & Experience Design. Lead problem framing, hypothesis-driven discovery, facilitate journey mapping and UX/CX collaboration
• Ensure business outcomes are translated into clearly defined, outcome-based product intent, with requirements elaborated at the appropriate level by the wider delivery team. Being the ambassador and voice of their journey area within the Transformation function, ensuring there is a clear articulation of the case for change and the capability needed to deliver that
• Agree solutions and compromises to ensure the right decisions are made for our customer groups
• Identifying issues across the complex delivery landscape and highlighting where business outcomes are under threat to ensure corrective action is taken
• Create and foster strong relationships with all stakeholder groups across the business and transformation areas, Front door to Transformation
  - Acting as the UKLT's front door to transformation, reporting to the relevant UKLT member as a dotted line.
• Define, Own and Iterate the Product Vision & Strategy for each business area using both external and internal data to drive strategic decisions.
• Backlog Ownership:
  Define outcomes, prioritise epics/features using a transparent framework tied to measurable value
• Be embedded within the business area working with the senior team to co-create and evolve the strategy and then translate this into capability needed.
• Roadmap development & management
  - Overall accountability for creating and evolving business area roadmap, ensuring there is a clear read across to the business strategy
• Trade Off Management - make and defend complex prioritisation and investment trade-offs across competing strategic objectives. and act as a 'strong voice of the business' in transformation governance
• Accountable for the delivery and optimisation of material business benefits, including commercial growth, efficiency, and customer outcomes, and for corrective action where value is at risk, tracking performance and identifying challenges and opportunities
• Drive out opportunities to enable business owned change and increasing flexibility and agility in delivery
• Measurement:
  Define success metrics (OKRs/KPIs), monitor performance, and iterate
• Proven experience partnering with senior stakeholders, including Executive/ExCo-level leaders, to shape strategy, define roadmaps and influence investment decisions
• Track record of leading and delivering large-scale product or transformation initiatives across complex business domains
• Strong strategic and commercial mindset, with the ability to balance growth, efficiency and customer outcomes
• Experience owning and evolving product roadmaps, including prioritisation, trade-off decisions and benefits…