Operations Associate - North America

We are seeking an Operations Associate to join our Client Care team, responsible for managing the day‑to‑day operations for our North American account base.

• Project‑manage all creative aspects of the client journey.
• Liaise with Copy, Post‑Production, Music and Voice teams to develop client audio branding productions.
• Work alongside Technical Teams to implement all productions and resolve outstanding cases.
• Contact clients after email campaigns to ascertain update requirements.
• Understand the Account Manager’s client base and support search for additional business opportunities.
• Ensure a timely response to incoming client queries and requests, proactively contacting clients and internal departments as needed.
• Perform audio branding quality‑check calls with clients and troubleshoot when required.

• Solid verbal and written communication skills with proven experience in a similar role.
• Ambitious self‑starter with drive, creativity and commitment to first‑class customer service.
• Strong listening, writing and articulate speaking abilities.
• High levels of attention to detail and expert organisational/time‑management skills.
• Expertise with standard PC software and CRM databases.
• Commercial mindset able to balance client needs with business objectives.
• Commitment to personal development and career growth.