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Operations Associate - North America
Job in
Trafford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-02
Listing for:
PHMG Careers
Full Time
position Listed on 2026-07-02
Job specializations:
-
Business
Client Relationship Manager
Job Description & How to Apply Below
We are seeking an Operations Associate to join our Client Care team, responsible for managing the day‑to‑day operations for our North American account base.
Responsibilities- Project‑manage all creative aspects of the client journey.
- Liaise with Copy, Post‑Production, Music and Voice teams to develop client audio branding productions.
- Work alongside Technical Teams to implement all productions and resolve outstanding cases.
- Contact clients after email campaigns to ascertain update requirements.
- Understand the Account Manager’s client base and support search for additional business opportunities.
- Ensure a timely response to incoming client queries and requests, proactively contacting clients and internal departments as needed.
- Perform audio branding quality‑check calls with clients and troubleshoot when required.
- Solid verbal and written communication skills with proven experience in a similar role.
- Ambitious self‑starter with drive, creativity and commitment to first‑class customer service.
- Strong listening, writing and articulate speaking abilities.
- High levels of attention to detail and expert organisational/time‑management skills.
- Expertise with standard PC software and CRM databases.
- Commercial mindset able to balance client needs with business objectives.
- Commitment to personal development and career growth.
Position Requirements
10+ Years
work experience
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