Business Analyst

About Us:
Join a fast-growing law firm transforming group litigation.
KP Law is not your typical law firm. We believe what we are doing is unique in the Group Action claim space and sets us apart from our competitors.
We represent more than 500,000 clients across large-scale group action claims. We are on an exciting journey, building a best-in-class platform that combines legal expertise, smart processes and cutting-edge technology to deliver exceptional outcomes and client experiences.
We’re now looking for a Business Analyst to help drive the next phase of our growth, shape the way we work, and help deliver our claims platform.
If you enjoy solving problems, working collaboratively, and delivering meaningful change in a fast-moving environment, we’d love to hear from you.
Why join KP Law as a Business Analyst?
At KP Law we manage software and process delivery with a focus on speed and agility. We are constantly learning, evolving, and delivering new and innovative pieces of work. This often means you will be working on delivering capability that hasn’t
been delivered before, so it's important you are comfortable with being able to work with colleagues to quickly understand what is required and work out how to deliver it at pace, self-learn and find solutions to new challenges.
You will form part of a delivery squad working on projects that directly impact how we serve hundreds of thousands of clients. You will work alongside talented legal, operational and technology teams, helping shape both our platform and the future of group litigation.
At KP Law, you’ll have the opportunity to:

• Deliver exciting new platform functionality to support ongoing claim delivery.
• Work with best-in-class technology products including Salesforce, Generative & Agentic AI, client mobile apps and other 3rd party integrated software tools.
• Influence how we develop our Dev Ops Business Analysis framework and delivery practices.
• Collaborate with passionate people who genuinely want to make a difference.

Role

Summary:

As a Business Analyst, you will be part of our Business Solutions team alongside Project Managers, Developers and Data Specialists. Together, the team delivers the platform that underpins our legal and operational services by combining people, process and technology to support large-scale
claims management and client delivery. Our squads are made up of Project Managers, Business Analysts (You!), Software Developers and legal/operational SME's. Squads work together collaboratively to:

• Onboard new claims and support ongoing claim delivery.
• Design, develop and implement new processes.
• Design develop, test and support the implementation and adoption of new platform capability.

Key

Duties & Responsibilities:

You will be responsible for ensuring our legal and operational teams have the platform capability they need to manage our claims and support our clients.
Your responsibilities will include:

• Playing a pivotal role in the delivery squad to define, build and launch new platform capability.
• Defining requirements through short collaborative squad workshops, agreeing what the MVP will be (understanding that delivering something quick that works and can iterate over time is most valuable), create user stories that can deliver usable features in short development sprints, develop test plans, carry out QA testing and support business UAT, support and deliver user training.
• Creating content such as feature explanation decks to explain proposed solutions in (clear non-technical language) & system user guides.
• Managing project risks, dependencies and opportunities.
• Collaborating with the squad lead (PM) and squad business stakeholders to agree platform development priorities.
• Clearly communicating squad platform delivery progress upwards to the squad PM and platform PM.
• Driving continuous improvement through lessons learned, adoption feedback and best practice.
• Acting as a champion for change across the business.

About you:
We’re looking for an ambitious and proactive Business Analyst who thrives on solving complex problems with simple solutions that can be developed at speed, thinking outside the box, and adapting quickly in a fast-paced,…