Senior Manager, Intermediary Learning & Development – Transport

Overview

Accountable for defining and delivering a commercially relevant, scalable training strategy across Consumer Distribution, with a strong focus on OEM partners, dealer and franchise networks. Ensure that customer facing teams have the capability, confidence and technical competence required to support growth, retention, regulatory compliance and customer outcomes across the transport ecosystem. Lead the end-to-end training lifecycle — from needs analysis and curriculum design through to delivery, accreditation, performance uplift and return on investment measurement — working closely with Dealer & OEM partners, Distribution teams, Product, Risk, Compliance and Operations.

Identify capability gaps across OEMs, dealer networks and internal distribution teams, designing and delivering impactful learning solutions aligned to commercial priorities, partner needs and customer journeys. Monitor effectiveness through MI, feedback and performance outcomes, continuously refine content and delivery to maximise impact.

• Define and deliver a commercially relevant, scalable training strategy across Consumer Distribution with a focus on OEM partners, dealer and franchise networks.
• Ensure customer facing teams have capability, confidence and technical competence to support growth, retention, regulatory compliance and customer outcomes across the transport ecosystem.
• Lead the end-to-end training lifecycle—from needs analysis and curriculum design through delivery, accreditation and ROI measurement—collaborating with Dealer & OEM partners, Distribution teams, Product, Risk, Compliance and Operations.
• Identify capability gaps across OEMs, dealer networks and internal distribution teams; design and deliver learning solutions aligned to commercial priorities, partner needs and customer journeys.
• Monitor effectiveness through MI, feedback and performance outcomes, and continuously refine content and delivery to maximise impact.

• 3+ years experience designing and/or delivering learning for OEM partners, dealer networks or intermediary sales environments, including sales, customer service or customer experience training.
• Strong understanding of digital customer journeys, and how training supports onboarding and continuously evolving end‑to‑end buying processes across internal teams and third‑party partners.
• Deep knowledge of the motor finance and leasing industry, with competitor insight to support ongoing proposition refinement and development.
• Relevant knowledge of key legal, regulatory and statutory requirements, with the ability to translate regulatory expectations into practical, compliant training solutions.
• Project management experience, including leading complex learning initiatives through to delivery in a cost‑effective and timely way.
• Line management experience, including developing, coaching and performance managing teams to support individual growth and business outcomes.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively.

• curriculum design
• needs analysis
• performance measurement
• learning solutions design
• project management
• training delivery
• accreditation
• customer experience training
• sales training
• regulatory compliance training

• leadership
• coaching
• performance management
• communication
• collaboration
• analytical thinking
• adaptability
• problem-solving
• strategic thinking
• stakeholder engagement