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CRM Transformation & CX Analyst — AI-Driven Hybrid

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Experis
Full Time position
Listed on 2026-07-21
Job specializations:
  • Business
    CRM Systems & Management, Business Analyst, Business Systems & Technology Analysis, Change Management
Salary/Wage Range or Industry Benchmark: 55000 - 75000 GBP Yearly GBP 55000.00 75000.00 YEAR
Job Description & How to Apply Below
Position: CRM Transformation & CX Analyst — AI-Driven Change Hybrid)

Experis is seeking an experienced Business Analyst to join our CRM Transformation & Customer Experience initiative in Manchester. The role sits in a hybrid setup (1 day in the office) and focuses on CRM-led change across Sales, Marketing and Customer Service, shaping business processes and delivering technology-enabled transformation.

You will bridge business objectives with technology delivery, documenting requirements, shaping future-state processes, and ensuring solutions drive measurable

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