Business Head, Change Management

Join Travel Counsellors at a hugely exciting moment in our journey. As AI reshapes how businesses work, grow, serve customers and unlock new value, we’re looking for an exceptional Head of change to help us turn bold ambition into practical, human-centred transformation.

This is a pivotal role for someone who loves big-picture thinking, practical delivery and people-led change. You’ll help us imagine what Travel Counsellors could become in an AI-enabled world, then work with leaders, colleagues and our global community of Travel Counsellors to make that future feel clear, achievable and exciting.

You’ll be at the heart of one of our most important transformation priorities: helping the business rethink how workflows, how decisions are made, how teams collaborate, and how AI can strengthen the care, trusted advice and personal relationships that make Travel Counsellors so special. This is not about introducing technology for technology’s sake. It is about creating better experiences, simpler ways of working and stronger outcomes for our customers, Travel Counsellors, colleagues and partners.

Shape the future of work at TC:
Help design how people, process, systems, skills and decision-making evolve in an AI-enabled organisation.

Protect what makes us special:
Use AI to strengthen - not replace - the human care, trusted advice and personal relationships at the heart of Travel Counsellors.

Lead global change with real impact:
Partner across functions, markets and communities to turn strategy into confident adoption, measurable benefits and lasting business value.

Build capability, confidence and momentum:
Help leaders, colleagues and Travel Counsellors understand, embrace and use new ways of working with clarity, pace and care.

Join a business with ambition:
Be part of a growing, international, values-led travel technology business that is investing in innovation, community and sustainable growth.

Create change that feels human:
Make transformation engaging, inclusive and practical, ensuring people feel involved, supported and confident as we build what comes next.

Lead the global, business-wide AI change programme, creating a clear blueprint for a future AI-centric operating model across people, process and systems.

Work closely with senior leaders, Technology, Product, People, Learning, Communications, Operations and Travel Counsellor-facing teams to turn strategic priorities into practical, well-governed change plans.

Challenge assumptions and help the business rethink workflows, roles, skills, routines and decision-making so we can unlock the best of human + AI working.

Lead and coordinate AI Enablement Business Partners to support change across functions and markets, making sure activity is joined up, practical and focused on adoption.

Create compelling change stories, leadership briefings, workshops, feedback loops and engagement activity that help people understand what is changing, why it matters and how they can be part of it.

Support responsible AI adoption, ensuring new tools and ways of working are introduced with the right guidance, governance, data protection, inclusion and human oversight.

Build change capability across the organisation by coaching leaders, developing change champions and creating simple tools that help teams lead change well.

Track readiness, adoption, confidence, sentiment and benefits, using insight to remove blockers, adapt plans and show the difference change is making.

A clear, practical AI change roadmap that helps Travel Counsellors move from ambition to confident action.

Colleagues, leaders and Travel Counsellors feel informed, involved and supported through change.

New tools, processes and behaviours are adopted in a way that improves productivity, service, confidence and customer outcomes.

Change activity is well-governed, measurable and connected to business value.

Responsible AI principles are embedded, with the right balance of pace, innovation, care and control.

The One TC community feels strengthened by transformation, not disrupted by it.

Leaders across the business are equipped to tell a clear change…