Business Administrator Apprentice at ROCH VALLEY LTD

A dental apprentice in her dental practice examining a client and observing her dental hygiene.

Roch Valley is the UK’s leading dancewear brand. We’re proudly an Employee Ownership Trust (EOT), meaning our team members share in the success of the business and have a real voice in how we grow

Together with our well-known online brands within the dance and gymnastics wear market we take pride in being a British manufacturer and providing a high level of user experience and customer care throughout our customers’ journey. Selling throughout the UK and internationally, our online business continues to develop and thrive.

We're looking for a friendly, proactive person to join our Sales & Marketing team as a Business Administration Apprentice. You'll be at the heart of the action - processing orders, keeping things running smoothly behind the scenes and helping deliver first-class service to customers.

• Process customer orders accurately and efficiently across Shopify, Amazon Seller Central and other sales channels
• Follow up on orders, queries and outstanding actions to make sure nothing gets missed
• Answer phone, email & DM enquiries in a friendly, professional manner
• Keep shared drives, records and admin systems tidy, accurate and up to date (general housekeeping)
• Provide day-to-day administrative support to the Sales & Marketing team
• Maintain high standards of accuracy and attention to detail in everything you do
• Help monitor stock, listings and order queues, flagging any issues promptly
• Prepare and help to plan for external events, such as pop-up shops, teacher conferences
• Build good working relationships with colleagues across the business
• Learn and get comfortable using the systems and software that keep our eCommerce operations running

You will receive the following training:

Business Administrator Apprentice Level 3.

This is a work-based qualification with college attendance one day a month.

• Customer care skills
• Analytical skills
• Logical
• Creative
• Initiative
• Non judgemental

• Essential :
  English (GCSE - C/4 or above or equivalent)
• Essential :
  Maths (GCSE - C/4 or above or equivalent)

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

The starting salary is £15,600 a year for 37.5 hours Monday to Friday, 9.00am - 5.00pm.

The apprenticeship will run for 1 Year 9 Months
.

We are based at PENNINE BUSINESS PARK, PILSWORTH ROAD, HEYWOOD, OL10 2TL