Business Analyst

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data.

As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

Business Analysts play a critical role in enabling successful transformation by providing insight, analysis, and structured thinking across the full change lifecycle. Working as part of an integrated Transformation & Delivery (T&D) team, Business Analysts collaborate closely with Transformation Leads, Change, Delivery, and PMO colleagues to ensure solutions are evidence-based, impactful, and deliver sustainable outcomes.

Business Analysts are central to ensuring that transformation is well-defined, evidence-led, and deliverable, acting as a critical bridge between strategy, design, and execution. Through integrated working within the T&D team, they help ensure change is not only delivered—but successfully embedded and sustained.

• Apply systems thinking to understand how processes, systems, and behaviours interact across the organisation
• Identify interdependencies, risks, and wider impacts of change initiatives
• Support shaping of transformation opportunities through insight and analysis

• Lead current state analysis, including process mapping, customer journeys, and ways of working
• Gather and document business, operational, technical, and user requirements
• Conduct root cause analysis to identify underlying issues rather than symptoms
• Analyse data to identify trends, risks, and opportunities to inform decision-making
• Undertake impact assessments (operational, technical, people, regulatory)
• Support benefits modelling, baseline measurement, and KPI definition
• Identify pain points, inefficiencies, and opportunities for improvement

• Support the design of future state processes, operating models, and solutions
• Work collaboratively with Delivery and Change teams to ensure solutions are practical, adoptable, and aligned to business needs
• Ensure stakeholder needs are understood and reflected in “as is” and “to be” process designs.

• Working with the Transformation Leads, support delivery teams by refining and clarifying requirements throughout business case and process development.
• Contribute to prioritisation decisions based on value, impact, and capacity
• Track and support benefits realisation during delivery
• Analyse lessons learned and support identification of opportunities for standardisation

• Monitor performance trends and conduct root cause trend analysis to identify recurring issues
• Support process optimisation and continuous improvement initiatives
• Review benefit realisation and contribute to ongoing enhancements
• Identify opportunities to improve consistency, efficiency, and customer outcomes

• Contribute to reporting, assurance, and decision-making processes through high-quality analysis
• Provide clear, evidence-based insights to inform governance forums
• Support tracking of performance, risks, and benefits across initiatives

• Work collaboratively across Transformation Leads, Change, Delivery, and PMO as part of a joined-up, integrated service
• Act as a connector between business needs and delivery teams, ensuring alignment and shared understanding
• Champion cross-functional working, knowledge sharing, and consistency of approach
• Represent business areas or strategic domains as required, feeding insights both into and out of the T&D function

• Professional accreditation in business analysis or change (e.g., BCS, IIBA, PMI-PBA) and/or Lean/Six Sigma practitioner or equivalent demonstrable experience.
• Significant experience leading business analysis on complex programmes spanning multiple…