Product Analyst

About The Role

At Car Finance 247, we help customers find the right car finance through digital journeys supported by expert teams and strong partner relationships. Our Customer team focuses on improving the application journey, Members’ Area, and wider customer experience so we can make car finance simpler, faster, and better for customers.

You’ll join our Customer team as a hands‑on Product Analyst, helping shape the digital journeys used by customers, partners, and internal teams throughout the application process and Members’ Area.

This role is about understanding where journeys create friction, where we miss opportunities, and where better insight can lead to better customer and business outcomes. You’ll use data, customer feedback, operational insight, and stakeholder input to identify problems worth solving, size the opportunity, and define clear, testable changes.

You’ll work closely with Product, Technology, Operations, Compliance, and Customer teams to explore problems, map journeys, facilitate workshops, and turn insight into well‑defined product improvements. SQL, product analytics, journey mapping, wire framing, and experimentation will all be important parts of how you work.

We release little and often, measure the impact, and iterate. Continuous discovery, prototyping, experimentation, and A/B testing are central to how we build - not activities that happen separately from delivery.

Experience in regulated financial services, Consumer Duty, agile delivery, or modern product discovery would be valuable, but it’s not essential. What matters most is how you think: curious, structured, evidence‑led, and focused on improving outcomes for customers and the business.

Our analysts don’t just gather requirements. You’ll shape product and journey direction, and own initiatives from first discovery through to measuring their impact in production.

• Identifying, sizing, and prioritising opportunities across customer‑facing and partner‑facing journeys
• Interrogating journey and funnel performance using SQL and product analytics tooling
• Mapping current‑state and future‑state customer journeys and business processes
• Facilitating discovery and design workshops with stakeholders across the business
• Bringing quantitative data, customer feedback, and operational insight into a single view

• Translating insight into clear user stories, acceptance criteria, and business requirements
• Producing wireframes and prototypes to test and align on concepts ahead of build
• Capturing data, regulatory, and non‑functional requirements alongside functional ones
• Working with Design and Engineering through elaboration to refine the solution

• Building data‑led business cases that support prioritisation of the product roadmap
• Quantifying the expected commercial and customer outcome impact of proposed changes
• Presenting analysis and recommendations to the team and senior stakeholders
• Acting as a key link between the Customer team and Product and Technology on cross‑functional initiatives

• Defining success measures up front and tracking them once a change is live
• Designing and analysing A/B tests and experiments
• Closing the loop between forecast impact and actual impact for customers and partners
• Feeding what you learn back into the roadmap and backlog

• Demonstrable experience in a business analyst, product analyst, or product owner role
• Strong, hands‑on analytical capability, including:
  • SQL - writing your own queries and being comfortable working with data independently