Client Support Executive

The Role:

Salary:
Competitive Base + Bonus + Excellent Benefits

Location:

Manchester (hybrid working)

My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an experienced Support Executive / EA to join one of their well established and growing client services teams based in the London HQ.

You would play a vital role in helping to deliver excellent client service and enabling their client facing Directors to focus on leadership, technical excellence and business development. This is a support position combining engagement and client support, systems and technology administration and financial coordination.

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual set up, supporting client and engagement meetings, expenses and travel coordination and chargeable work facilitation.
• Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and MI updates.
• General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement.

• Experience in client, account and or engagement administration, ideally in a professional, legal or consultancy services led environment.
• Diary management and travel booking experience.
• Systems administration experience or aptitude for technology.
• Financial understanding, comfortable with invoicing, WIP, billing processes.
• Proactive problem-solver with a "sleeves rolled up" mentality who takes ownership.
• Outstanding organiser able to prioritise competing demands, meet deadlines, and manage complexity with confidence. Strong attention to detail.
• Adaptable, resilient, willing to learn, and committed to excellent client service.
• Experience supporting multiple senior stakeholders, complex workloads and conflicting priorities simultaneously.
• Experience with PSA systems (Kantata), CRM platforms (MS Dynamics) or similar would be highly desirable.

This is a fantastic opportunity to join a prominent organisation at an exciting time with genuine opportunities for career development and progression.

Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays.

• very generous pension contribution
• private medical
• the ability to 'buy and sell' holidays

The role is based from their Manchester office, offering hybrid working with 3 days in the office once the probationary period has been completed.