Product Manager SaaS; Product discovery and UX

My client is investing heavily in the future of its flagship SaaS platform, used by thousands of businesses across the UK, and is looking for an experienced Product Manager to help shape its next phase of growth.

This isn't a role where you'll simply ship features or manage a backlog.
They're looking for a Product Manager who is passionate about understanding which customer problems are worth solving, works closely with Product Design and Engineering to validate solutions, and can get valuable products and features into customers' hands quickly.

You’ll balance user needs, commercial objectives and technical considerations, with success measured through customer adoption and genuine business outcomes rather than simply how much gets delivered.

AI is also an important part of the product strategy. You don't need to be an AI specialist, but you should be genuinely interested in how AI can be applied to solve customer problems and improve the product experience.

• Own product strategy, roadmap and prioritisation for an established SaaS platform.
• Lead discovery to understand customer problems, behaviours and unmet needs.
• Partner closely with Product Design/UX and Engineering from discovery through to delivery.
• Validate ideas early and make evidence-led decisions about what should - and shouldn't - be built.
• Balance customer value with commercial objectives and speed to market.
• Reduce wasted engineering effort by ensuring teams are solving the right problems.
• Define and measure success through adoption, customer and commercial outcomes.
• Use customer insight, product data and experimentation to inform decisions.
• Work with senior stakeholders across Product, Technology, Commercial and Operations.
• Identify opportunities for AI to create meaningful customer and business value.

• Strong Product Management experience within a SaaS or digital product environment.
• A genuinely customer-led, discovery-focused approach to Product Management.
• Experience partnering closely with UX/Product Design and Engineering.
• Evidence of taking customer problems from discovery and validation through to launch.
• Experience measuring the success of products through adoption and outcomes, rather than output alone.
• Commercial awareness and confidence balancing customer needs with business priorities.
• The ability to move quickly, make pragmatic decisions and get value to market.
• Excellent communication and senior stakeholder management skills.
• An interest in AI and how it can improve digital products and customer experiences.

• Hybrid working - 3 days per week in South Manchester / Cheshire.
• 25 days' holiday plus bank holidays and your birthday off.
• Option to buy additional holiday.
• The opportunity to shape a well-established SaaS product within a growing, well-funded organisation.
• Genuine opportunity to influence how AI is incorporated into the future product experience.

If you're a Product Manager who cares as much about why something should be built and whether customers adopt it as you do about getting it delivered, I'd love to hear from you.