Business System Product Manager

• We offer a competitive salary of £59,800.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

• We offer a competitive salary of £59,800.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

We are looking for a Business System Product Manager to join our Strategic Projects Team on a permanent basis.

The purpose of the role is to own and continuously improve the organisation’s core business management system, ensuring it meets operational needs, regulatory requirements, and customer expectations. The role blends strategic product leadership with hands‑on delivery, working across teams to maximise value from the system and its integrations. Acting as the voice of the user, the guardian of system capability, and the bridge between business teams, IT, and suppliers.

A dedicated Product Manager ensures the core business system develops in line with Onwards’ corporate plan, service priorities, regulatory requirements and evolution objectives - rather than being driven only by technical fixes or isolated team requests. The role provides a single point of accountability for prioritising system improvements, managing competing demands, and ensuring investment is focused on the changes that deliver the greatest business and customer value.

By working closely with operational teams, the Product Manager can better understand user needs, reduce workarounds, improve training and communication, and help colleagues use the system consistently and effectively. Strong product ownership supports more consistent processes, improved data quality and better reporting. This gives leaders greater confidence in performance information, regulatory assurance and service improvement decisions. The role finally helps ensure the organisation continues to realise value from its investment by identifying efficiencies, strengthening supplier and change governance, and maintaining a forward-looking improvement plan beyond implementation.

• Define and maintain the product vision, roadmap, and backlog for the business management system, ensuring alignment with organisational strategy.

• Lead discovery sessions with internal teams (Property, Operations, Finance, Customer Services) to understand needs, pain points,…