Senior eCommerce Consultant; FTC)

WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where AI is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets.

WPP Enterprise Solutions works alongside best‑in‑class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.

Senior Consultant with experience in Commerce ecosystems and technologies wanted to join our Business Services team on a Fixed Term Contract basis.

We are on the hunt for a visionary and accomplished Senior Business Consultant to play a pivotal role in shaping the future of our Consultancy solutions. This is not merely a high profile role; it's an opportunity to act as a trusted leader and mentor, guiding both our clients and our internal team towards unprecedented success. Your deep industry expertise and collaborative leadership style will be instrumental in driving impactful business outcomes, while your commitment to our people‑first approach will be essential in fostering a culture of empowerment, growth, and continuous improvement within the Consultancy team and across the entire Business Services department.

Please note this is a 12 month FTC.

London/Manchester - Hybrid.

• Leading teams of cross functional skill sets to work together to create coherent answers to client questions, through high-quality outputs.
• Passionate about understanding and solving complex problems for our clients within an ever-changing digital landscape.
• Listening to client challenges and using client knowledge to spot opportunities for other ways we can help the client outside of the core engagement.

Using advance communication skills to unpick client problems rapidly, getting to the core of how we can support, often in situations that lack clarity.

You will have a strong consultancy background or acted as a Senior Business Leader with in-depth specialist sector knowledge across a minimum of 1-2 areas (ideal sectors include retail, FMCG/CPG, B2B, automotive).

• Client Engagement & Relationship Management:
  • Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders in some of our largest clients.
  • Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
  • Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
• Team Leadership & Development:
  • Lead, mentor, and coach the more junior consultants, fostering a collaborative and high-performing environment.
  • Inspire and empower team members to take ownership, develop their skills, and reach their full potential.
  • Promote knowledge sharing and best practices across the team and wider organization.
• Strategic Consulting & Service Delivery:
  • Leverage your expertise in e-Commerce and specialist sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
  • Confident communicator who can articulately ask questions and actively listen in order to get to the core of the client problem.
  • Being comfortable with ‘grey’, bringing clarity to ambiguous situations and utilising your advanced problem‑solving capability to quickly analyse complex business problems and independently overcome obstacles. A lateral thinking who is able to step back to assess the client ask from a broader perspective.
  • Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
  • A deep understanding of technologies that form a part of digital ecosystems, such as ecommerce…