Casual Duty Manager

Casual Duty Manager :

Are you looking for something a little bit different?

We’relooking fora

DutyManager who would like to work in our exciting, fast-paced company across the Manchester Venues.

The Duty Manager  assumes responsibility for the venue during performance mode. They ensure the successful smooth running of the venue by ensuring customer and staff safety, risk management and licensing procedures are adhered to, excellent customer service is provided, financial information is accurate, sales opportunities are maximised and the venue is clean and presentable.

Full of variety, this role is both fun and challenging.

You’lltake responsibility for a range of tasks as part of a friendly,passionate and ambitious team, working in our unique venues with an ever-changing programme of events.

If you have the skills to achieve our goals and an affinity for our valueswe’dlike to hear from you!

Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

You do need to be aged 18+ for this position.

Evening and weekend availability is essential.

The Role:

Part of the Customer Experience team, your line manager is the Customer Experience Manager.

This role is performance based across 2 venues (The Palace Theatre and Opera House Manchester) and as such shifts will be scheduled for both venues depending on performance calendar. Evening and weekend work is essential for thisroleand your availability should reflect this.

Key responsibilities:

The Duty Managerassumesresponsibility for the venue during performance mode. They ensure thesuccessfulsmooth runningof the venue byensuringcustomerand staffsafety,risk management and licensingprocedures are adhered to, excellent customer service is provided, financial information is accurate, sales opportunities are maximised and the venue is clean and presentable.

Front of House Operation:

• Be responsible forthe building and its occupants in the absence of more senior personnel.

• Take full operational control – includingpre-show building checks,providing clearance to start the performance, ensuring the building is clear ofcustomersand the venue is locked up in joint conduction with the Stage Door Keeper.

• Be a welcoming presence to guests, working with the security team to manage queues, monitoringbehaviourand any access requirements. Pre-empt and accommodate any guest needs,identify and challenge any digression and ensure safe attendance into the venue.

• Maintain good working relationships with other departments involved in performance delivery including venue management,box office,technicalandmarketing.

• Liaise with the visiting company toconfirmaccurateshow information and collaboratively coordinate to ensure the smooth running of the performanceconsideringany requests from the companywhilst meeting the needs of the venue operation.

• Work closely and collaboratively with the Assistant Customer Experience Manageron shift to deliver a seamless Front of House operation.

• Contribute to the review of systems and processes so the operation can be flexed to help achieve greater profits.

• Ensure the Front of House operation on shift is managed and presented to the highest standard and fullycomplies withlaws and regulations.

• Building key relationships with customers, promoters, externalsuppliersand internal colleagues.

• Be knowledgeable of ATGE’s policies and procedures and ensure that these are consistently adhered to by all team members.

• Adhere to all Risk Management procedures to minimise the risk of injury and accidents– reporting any that occur using the Evotixsystem.

• Any other duties as reasonably requested.

Staffing:

• Build a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce.

• Lead and support the external securityteamduring performances.

• Be the first point of contact for Assistant Customer Experience Manager son a performance for incidents.

• To ensureall staffadhere to licensing and hygieneregulationsand a high standard of cleanliness ismaintainedin…