Casual Duty Manager

Casual Duty Manager
- Manchester Casual Duty Manager:
Are you looking for something a little bit different? We’re looking for a Duty Manager who would like to work in our exciting, fast-paced company across the Manchester Venues. The Duty Manager assumes responsibility for the venue during performance mode. They ensure the successful smooth running of the venue by ensuring customer and staff safety, risk management and licensing procedures are adhered to, excellent customer service is provided, financial information is accurate, sales opportunities are maximised and the venue is clean and presentable.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique venues with an ever-changing programme of events. If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

You do need to be aged 18 for this position. Evening and weekend availability is essential.

The Role:

Part of the Customer Experience team, your line manager is the Customer Experience Manager. This role is performance based across 2 venues (The Palace Theatre and Opera House Manchester) and as such shifts will be scheduled for both venues depending on performance calendar. Evening and weekend work is essential for this role and your availability should reflect this.

Key responsibilities:

The Duty Manager assumes responsibility for the venue during performance mode. They ensure the successful smooth running of the venue by ensuring customer and staff safety, risk management and licensing procedures are adhered to, excellent customer service is provided, financial information is accurate, sales opportunities are maximised and the venue is clean and presentable. Front of House Operation:
Be responsible for the building and its occupants in the absence of more senior personnel. Take full operational control – including pre-show building checks, providing clearance to start the performance, ensuring the building is clear of customers and the venue is locked up in joint conduction with the Stage Door Keeper. Be a welcoming presence to guests, working with the security team to manage queues, monitoring behaviour and any access requirements.

Pre-empt and accommodate any guest needs, identify and challenge any digression and ensure safe attendance into the venue. Maintain good working relationships with other departments involved in performance delivery including venue management, box office, technical and marketing. Liaise with the visiting company to confirm accurate show information and collaboratively coordinate to ensure the smooth running of the performance considering any requests from the company whilst meeting the needs of the venue operation.

Work closely and collaboratively with the Assistant Customer Experience Manager on shift to deliver a seamless Front of House operation. Contribute to the review of systems and processes so the operation can be flexed to help achieve greater profits. Ensure the Front of House operation on shift is managed and presented to the highest standard and fully complies with laws and regulations.

Building key relationships with customers, promoters, external suppliers and internal colleagues. Be knowledgeable of ATGE’s policies and procedures and ensure that these are consistently adhered to by all team members. Adhere to all Risk Management procedures to minimise the risk of injury and accidents – reporting any that occur using the Evotix system. Any other duties as reasonably requested. Staffing:
Build a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce. Lead and support the external security team during performances. Be the first point of contact for Assistant Customer Experience Managers on a performance for…