Operations Analyst

Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.

Operations Analyst | Hybrid

Location:

Manchester

This is a 12 month FTC

Closing date :

- 18th September (may close early if a high volume of CV's are received)

Join the Service Enablement Team within Core Operations as an Operations Analyst, playing a key role in supporting the migration and cutover of smart devices and gateway connections onto the DCC network. This is an excellent opportunity for an analytically minded professional to work across operational support, incident management, data analysis and continuous improvement activities, helping deliver critical services that support Britain's smart metering infrastructure while developing broad stakeholder engagement and technical operational experience.

About the DCC

Operations Analyst | Hybrid

Location:

Manchester

This is a 12 month FTC

Closing date :

- 18th September (may close early if a high volume of CV's are received)

Join the Service Enablement Team within Core Operations as an Operations Analyst, playing a key role in supporting the migration and cutover of smart devices and gateway connections onto the DCC network. This is an excellent opportunity for an analytically minded professional to work across operational support, incident management, data analysis and continuous improvement activities, helping deliver critical services that support Britain's smart metering infrastructure while developing broad stakeholder engagement and technical operational experience.

About the DCC

We're powering Britain's smarter, greener future. Today. Tomorrow. Together.

Today
, we're deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow
, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We'll continually develop Smart DCC to fulfil our obligations to consumers and achieve even more with our customers, partners, and each other. Join us and benefit from development opportunities ranging from talent programmes, academies and always-on learning, to exposure to senior stakeholders and industry experts, contributing to complex projects and receiving constant support to drive your own development.

Together
, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC and the future.

A career at Smart DCC means being part of something bigger: a dynamic organisation that's not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.

How you will contribute to transforming the smart energy network and shaping the future

• Provide operational support across projects, incidents and service activities, ensuring delivery against industry and regulatory obligations.
• Conduct technical investigations, incident triage and remediation activities, working closely with service users, suppliers and third parties.
• Analyse operational data, generate insights and support forecasting, demand planning and decision-making across project activities.
• Own and drive continuous improvement initiatives to enhance team efficiency, service performance and customer outcomes.
• Manage stakeholder relationships across customers, suppliers and internal teams, ensuring successful delivery of project and operational objectives.

What you need to bring

• Strong operational, incident or service management experience within a technical, operational or regulated environment.
• Proficiency in Microsoft Excel, Power BI and data analysis, with the ability to interpret complex information and provide actionable insights.
• Experience managing stakeholders, suppliers and customers, with strong communication, influencing and relationship-building skills.
• Understanding of project delivery, continuous improvement and problem-solving methodologies, ideally supported by ITIL knowledge or experience.
• Excellent analytical, organisational and decision-making skills, with the ability to manage multiple priorities and perform effectively under pressure.

While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We also offer a competitive hybrid working policy for most roles, competitive salaries with regular benchmarking, bonus opportunities linked to personal and company performance, a generous pension scheme, annual leave allowance, private healthcare and a range of flexible benefits that can be tailored to individual needs.

As a…