Reception Host and Community Manager

Reception Host and Community Manager

Department: Front of House

Employment Type: Full Time

Location: Manchester

Compensation: £29,120 / year

Reception Host & Community Manager — Premium Commercial Building

Location
- Manchester

Schedule
- Monday to Friday | 8.30am - 4.30pm (40 hours per week)

Salary - £29,120 per year

As the Reception Host & Community Manager, you will be the welcoming face of the building, representing the building with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond.

This is a highly visable role where your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for occupiers and visitors alike. You will naturally lead by example, working collaboratively with all stakeholders, tenants and contractors.

You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and delivering a dynamic programme of events in partnership with local charities and businesses. These initiatives will enhance the day-to-day workplace experience and strengthen community engagement.

You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.

• providing a warm and professional welcome for tenants, visitors and contractors
• managing busy periods confidently and courteously
• supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• preparing refreshments for guests where required
• supporting minor building queries and directing issues to the right parties
• maintaining a reception environment that is organised, presentable and professional
• supporting added-value services and occupier experience initiatives where agreed for the building
• carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process

• communicating professionally with tenants, visitors, colleagues and service partners
• producing short update reports and handovers as required
• assisting with tenant messaging, notices and general building communication where required
• researching and implementing a structured events program for tge enjoyment of those working in the building
• preparing newsletters, occupier updates or promotional communications where required
• using agreed communication tools, including Canva where appropriate, to support tenant engagement

• maintaining high standards of presentation, conduct and reliability
• ensuring consistent attendance and punctuality
• following building procedures and supporting health and safety standards
• representing the building and LAH in a professional and positive manner at all times

• managing the reception confidently on a day-to-day basis
• prioritising tasks effectively during busy and quieter periods
• using initiative and judgement appropriately
• escalating issues to the right person when needed
• liaising with contractors, cleaners, security and building management to help maintain standards
• researching and introducing suitable added-value ideas where agreed
• helping to coordinate occupier engagement, pop-up or community initiatives where required
• using judgement to identify issues on site and upscale them appropriately to building management or service partners
• Support the leasing of vacant space through daily administration, managing enquiries, coordinating viewings and follow-ups, and…