Facilities Support Assistant

About The Role

Days &

Hours:

Monday
- Friday 09:00 - 16:00

Hourly Rate: £15.91

Location:
Manchester, M21 7QY

We are seeking a professional and service-driven Facilities & Security Support Officer to support operations within a British Red Cross building.

This is a varied, hands-on role combining porter duties, cleaning, front of house services, security responsibilities and general building support. You will play a key role in ensuring the cleanliness, safety, presentation and smooth day-to-day operation of the site.

As a visible presence within reception and communal areas, you will provide a professional welcome to staff, visitors, contractors and Red Cross training delegates, while maintaining access control and supporting security procedures. You will act as Fire Marshal for the building, respond to incidents where required, and ensure full adherence to safeguarding and health & safety standards.

• Supporting room set-ups and furniture movements
• Assisting with minor maintenance tasks and reporting defects
• Maintaining communal areas to agreed cleaning standards
• Monitoring consumables and site presentation
• Supporting reception and issuing visitor and contractor passes
• Patrolling and maintaining external areas
• Assisting with ad-hoc operational requests
• Greeting visitors/ Staff
  - Assisting them sign in showing them round Post duties (rota based)
• Booking out rooms for staff/ Team office days
• Assisting the repairs logistics team with handing out of keys to mechanic, staff, and contractors
• Taking in parcels and communicating delivery to relevant people
• Checking the office area ensuring its clean and tidy
• Ordering stock for office supplies
• Reporting any hazards to health and safety team / contractors
• Bulk print requests
• Carrying out ADHOC duties to suit business needs.

You will work closely with the BRC Property team and Contract/Operations Manager to ensure building standards, compliance and client expectations are consistently met.

While primarily aligned to weekday operations, flexibility is essential. Occasional weekend or out-of-hours attendance may be required to ensure business continuity and operational support.

This is a client-facing, security-sensitive environment where professionalism, reliability and attention to detail are essential.

You are professional, approachable and take pride in maintaining high standards in everything you do.

You bring strong customer service skills and are confident engaging with a wide range of people in a respectful and welcoming manner. You understand the importance of safeguarding, compliance and maintaining a secure environment, and you conduct yourself with professionalism at all times.

You are proactive and solutions-focused, comfortable working independently, identifying issues before they escalade, and supporting the wider facilities team wherever needed. Whether resetting meeting rooms, supporting maintenance, managing access control or responding to an enquiry, you remain calm and composed under pressure.

• Excellent attention to detail
• Strong written and verbal communication skills
• A positive, can-do attitude
• Reliability and consistent punctuality
• The right to work in the UK

Previous experience in facilities or security support is desirable. A valid SIA Licence (Door Supervisor or Security Guarding) would be advantageous.

Above all, you are a dependable team player who understands the responsibility that comes with working in a professional, community-focused and security-sensitive environment.

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Stream – real-time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including our Stars of Atlas awards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast-growing business with significant career advancement potential.

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our…