Service and Compliance Team Leader

Service & Compliance Team Leader

Location:

Wolverhampton, WV11 1XR
(Onsite) Salary: £30,000 rising to £32,000 upon successful completion of probation About the Role Our client is seeking a highly organised and detail-focused Service & Compliance Team Leader to oversee statutory servicing and compliance activities across a national estate of more than 350 sites throughout England, Wales, Scotland, and Ireland. This role is ideal for someone with experience in compliance, facilities, service administration, or multi-site operations who enjoys analysing data, reviewing reports, managing contractors, and ensuring business-wide compliance standards are maintained.

Key Responsibilities Compliance & Servicing Oversee mandatory servicing and compliance activities across a large multi-site estate. Review service reports relating to pest control, refrigeration, oven servicing, and other statutory compliance activities. Identify non-compliance issues and ensure corrective actions are logged and completed. Maintain accurate records to support audit and compliance requirements. Track outstanding actions, overdue servicing, and missed visits. Escalate critical compliance or recurring issues to relevant stakeholders.

Data Analysis & Reporting Analyse compliance data to identify trends, risks, and recurring issues. Produce regular compliance reports and performance updates. Prepare and deliver quarterly presentations to management. Utilise Microsoft Excel for tracking, reporting, and data management. Create clear and professional PowerPoint presentations. Supplier & Stakeholder Management Liaise with external contractors and service providers. Monitor service standards and contractor performance.

Support site teams with compliance-related queries. Work collaboratively with internal stakeholders to ensure actions are completed. Skills & Experience Essential Previous experience in a compliance, facilities, administration, operations, or service management role. Exceptional attention to detail and ability to interpret technical reports. Strong organisational and workload management skills. Good Microsoft Excel skills, including data sorting, filtering, and basic formulas. Confident using PowerPoint to create professional presentations.

Excellent communication skills, both written and verbal. Ability to work independently and take ownership of compliance activities.

Desirable Experience in facilities management or statutory compliance. Knowledge of servicing requirements relating to refrigeration, catering equipment, or pest control. Experience managing multi-site operations. Previous contractor or supplier management experience. What We're Looking For Methodical and highly organised Strong analytical skills Proactive approach to risk identification Comfortable working with large volumes of data and reports Confident communicator with strong stakeholder management skills Reliable with a consistent attention to detail Why Apply?

Salary progression following probation Opportunity to support a large national operation Varied role combining compliance, reporting, analysis, and stakeholder engagement Stable and growing business environment Apply Today If you have experience in Compliance, Facilities Management, Property Compliance, Service Administration, Operations Coordination, Contractor Management, or Multi-Site Support , we'd love to hear from you. Apply now to be considered for this Service & Compliance Team