Sales Operations Manager

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.

Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.

The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.

Key Responsibilities Forecasting & Pipeline Management Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings

Monitor pipeline health and conversion trends; proactively identify risks and opportunities

Performance Management & Analytics Analyse sales performance metrics and deliver actionable insights to Sales Directors Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries

Support resource allocation and territory optimisation through data-driven recommendations

Planning & Governance Support annual planning, quota setting, and target allocation

Drive account planning discipline and execution in partnership with sales leadership

Provide forward-looking insights for budgeting and operational planning cycles

Data & Systems Ownership Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting

Oversee system adoption, usage standards, and continuous process optimisation

Manage and resolve sales operations workflow issues and escalations

Process Optimisation Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes

Drive operational excellence initiatives across the region (e.g., EMEA alignment)
Establish and enforce best practices for deal management, renewals, and pipeline hygiene

Leadership & Stakeholder Engagement Partner with Sales Directors/Managers to drive execution against strategic priorities

Influence senior stakeholders through data-backed insights and recommendations

Lead and develop a high-performing sales operations capability

Qualifications & Experience Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles

Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel)
Strong analytical capability with experience translating data into business impact

Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail

Excellent stakeholder management skills, with the ability to influence senior leadership

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today.

We are now a Global IT Services and Solutions business, passionate about helping…