Seller and Engagement Manager

Position: Seller Experience and Engagement Manager
Exciting opportunity | Rapidly expanding e-commerce marketplace We are looking for an experienced, highly organised and engaging Seller Experience & Engagement Manager to join a rapidly expanding e-commerce marketplace team. This is an exciting opportunity to join a growing digital business and play a key role in building strong, long-term relationships with marketplace sellers. This is a senior role focused on seller communications, engagement, satisfaction and community building.

You will ensure sellers are informed, supported and engaged, while bringing valuable seller insight back into the business to help shape and improve the marketplace experience. You will work closely with Marketplace leadership and teams across Account Management, Business Development, Compliance, Marketing, Digital Trading, Technology and Operations to ensure sellers receive clear, timely and joined-up communications and have a positive experience throughout their marketplace journey.

Role Overview As Seller Experience & Engagement Manager, you will own the seller communications and engagement strategy, ensuring sellers understand what is happening across the marketplace, what is expected of them and where opportunities exist to grow their business. You will act as a key voice for sellers within the business, gathering feedback, identifying trends and turning seller insight into practical recommendations and improvements.

The role combines B2B communications, seller engagement, community building, stakeholder management, insight and experience optimisation, making it ideal for someone who enjoys working with people, creating compelling communications and influencing change across a fast-paced organisation. As the marketplace continues to grow, you will help build a strong and engaged seller community while developing new ways to improve communication, participation and seller satisfaction.

Key Responsibilities You will be responsible for:
Owning and developing the seller communications strategy, ensuring communications are clear, consistent, relevant and well timed. Creating and managing a comprehensive seller communications calendar. Writing and delivering seller newsletters, announcements, policy updates, trading briefings, campaign communications and other seller-facing content. Ensuring complex, technical or operational information is translated into clear and engaging communications. Building and managing a seller engagement programme designed to strengthen relationships and create a sense of community.

Planning and delivering webinars, seller events, forums, advisory groups and other engagement activities. Developing initiatives that encourage seller participation and strengthen long-term marketplace relationships. Owning seller satisfaction and engagement measurement through regular surveys, feedback channels and other insight tools. Monitoring seller sentiment, identifying trends and developing action plans to address areas of concern. Acting as the voice of the seller within the business, ensuring seller feedback is understood and appropriately represented.

Turning seller feedback and insight into clear recommendations for Marketplace, Technology, Commercial and Operations teams. Closing the feedback loop by communicating improvements and changes back to sellers. Segmenting sellers and tailoring communications and engagement activity to different audiences, from strategic brands to smaller independent businesses. Supporting seller participation in campaigns, promotions, key trading periods and other commercial opportunities. Working closely with Digital Trading, Marketing and Retail Media teams to communicate relevant opportunities effectively.

Maintaining seller-facing content including help centres, FAQs, guides, templates and other resources. Ensuring seller-facing information remains accurate, accessible, up to date and consistent. Establishing clear standards for seller engagement and communication across the Account Management function. Monitoring delivery against agreed seller experience and engagement standards and identifying areas for improvement. Working with Account Management to ensure communications are joined up and delivered consistently across the seller base.

Coordinating communications from Account Management, Business Development, Compliance, Retail Media and other Marketplace teams to avoid conflicting or fragmented messaging. Reporting seller satisfaction, sentiment, engagement and participation metrics to…