Scheduler & Planner

Scheduler & Planner (6-Month Fixed-Term Contract)

Location: 310 Broadway, Salford, M50 2UE

Salary:
Up to £28,000 per annum

Hours: 40 hours per week

We are seeking a highly organised and proactive Scheduler & Planner (6-Month Fixed-Term Contract) to join our team. In this role, you will be responsible for scheduling Planned Preventative Maintenance (PPM) and reactive works, coordinating with Site Delivery Teams, Engineers, and Third‑Party Suppliers to ensure all tasks are completed efficiently and in line with service levels. You will be a key point of contact for customers and vendors, providing a prompt, professional, and solution‑focused service.

This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast‑paced environment.

• Schedule reactive and planned maintenance work to Site Delivery Teams, Engineers, and Third‑Party Suppliers.
• Proactively manage all work orders from creation through to completion, escalating issues where necessary.
• Deliver a professional first response to customers and vendors via telephone, email, and internal systems.
• Accurately record service requests, asking the right questions to capture correct information.
• Use multiple Command Centre systems, including Global Maximo and other CAFM/CMMS platforms.
• Raise and manage Purchase Orders (POs) in SAP.
• Manage and revise PPM schedules, ensuring compliance with statutory and mandatory regulations.
• Support quotation management and ensure accurate documentation.
• Provide asset management support, including asset data updates and trend analysis.
• Build strong relationships with key stakeholders and understand site requirements.
• Identify potential issues early and elevate appropriately to prevent service failures.
• Maintain high standards of accuracy when inputting data and updating systems.
• Attend training and coaching sessions and adapt to new processes, procedures, and system updates.
• Adhere to all health, safety, environmental, and quality standards.

• Excellent written and verbal communication skills.
• Minimum 2 years customer service experience, ideally within a Command Centre or Call Centre environment.
• Intermediate MS Office skills (Word, Excel).
• Prior experience using CMMS/CAFM systems, ideally Maximo, including work planning and scheduling.
• Strong understanding of reactive and planned maintenance processes and SLAs/KPIs.
• Ability to prioritise and manage a diverse workload in a high‑pressure environment.
• Strong relationship‑building and influencing skills.
• High attention to detail and accuracy.
• Ability to deliver exceptional customer service to internal and external stakeholders.
• Self‑motivated, flexible, honest, and professional.
• Commitment to a strong safety culture and Zero Harm principles.

• Tertiary qualifications in Business Administration, Property, Facilities Management, or a related field.
• Experience working with Third‑Party Vendors.
• Knowledge of Risk Assessments and Method Statements (RAMS).
• Experience in quote management.
• Asset data management or analysis experience.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative,…