Senior Business Analyst

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

As a Senior Business Analyst, you'll lead the analysis and design of products and services that deliver real value for users and for the organisations we work with. You'll work with stakeholders to understand complex business challenges, shape the options for change, and give teams the evidence they need to make good decisions.

You'll work with a high degree of autonomy, and you'll often be the only Business Analyst on a delivery. That means taking ownership of business analysis from discovery through to implementation: investigating the problem, understanding the policy, process and technology context, defining clear and evidence-based requirements, and staying involved as solutions are designed, built and adopted.

You’ll be the person who brings clarity. You'll build trusted relationships with stakeholders at every level, translate between business and technical audiences, and use your judgement to choose an approach that’s proportionate to the problem in front of you, whether the delivery is Agile, iterative or predictive.

Beyond your engagement, you’ll be an active member of our Business Analysis Community of Practice, sharing what you’ve learned, coaching colleagues, and helping to grow our analysis capability across Made Tech and with our clients.

• Investigate business problems, operational needs and opportunities, and recommend improvements to business processes, services and technology
• Lead the elicitation and analysis of business and user needs, defining clear, prioritised and testable requirements that trace through to delivered functionality
• Analyse complex requirements, identify the underlying issues, and evaluate solution options, balancing user needs, business objectives, risks and constraints
• Lead option analysis and feasibility assessments, and communicate the benefits, impacts and trade-offs of proposed approaches so decisions are well informed
• Model business processes, systems and data to build a shared understanding of current and future states, and work with stakeholders to validate that those models reflect reality
• Understand the business, policy, regulatory and operational constraints in play, and make sure they’re reflected in requirements, solution design and delivery
• Facilitate collaboration across multidisciplinary teams and stakeholder groups to agree success measures and acceptance criteria
• Select and apply appropriate analysis methods, tools and techniques, tailoring your approach to the delivery environment
• Define testing and validation approaches, including business scenarios and acceptance criteria, to give confidence that solutions meet business and user needs
• Use insight from user research, feedback and data to inform requirements and improvements
• Plan and manage business analysis activities so they’re delivered effectively and proportionately, adapting as needs change
• Contribute to our Community of Practice, and support colleagues through coaching, mentoring and constructive feedback

• Delivery of good public services for users, shown through relevant measures such as data, metrics, KPIs or the passing of service standards
• Client, peer and stakeholder feedback
• Quality and traceability of requirements through to delivery
• Contribution to the growth of business analysis capability at Made Tech

• Investigate business problems, operational needs and opportunities, and recommend improvements to business processes, services and technology
• Lead the elicitation and analysis of business and user…