Applications Coordinator

Reports to: Senior Applications Coordinator, Brand Manager

Status: Full Time

Location: Manchester HQ

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We’re Ameri Camp and we exist to provide our applicants with the summer of a lifetime, with the opportunity to work at Camp out in the US. We are home to many popular brands in the industry, such as Ameri Camp Premium, Camp Thailand, Camp Bali and many more. We are an innovative company looking to grow.

We’re on the lookout for an Applications Coordinator to join our growing Ameri Camp Team – to help support our applicants through the process from the point they make their initial payment, through to landing their ideal role at Camp and beyond, providing further assistance during their time out in the US.

Your enthusiasm, product knowledge and customer-centric approach will help guide our applicants through the entire process, ensuring a high-quality and supportive experience for every applicant each step of the way.

If you’re passionate about Summer Camp and prosper in a fast-paced environment, come join our energetic, dynamic and friendly team!

In this role you will:

• Application Review – Carefully review applications and provide feedback to maintain high standards
• Document Processing – Manage and review all required documentation, including DBS checking. Health Forms and References, maintaining compliance.
• Incoming Enquiries – Be that point of contact for all customer queries and deliver a high level of service throughout the applicant lifecycle.
• Event Management/ Attendance – Offer input and assistance planning key recruitment events such as Camp Fairs, Virtual Hiring Events and Orientations.
• Applicant Communication – Maintain clear and timely communication with applicants throughout the process to ensure a smooth and positive experience.
• Visa Support – Assist applicants with visa applications and documentation
• Miscellaneous – Provide support to both the Senior Applications Coordinator and the Brand Manager on any tasks that may arise

• National and international travel as required (Camp Fairs, Conferences, Orientations)
• Back up other team members, as necessary
• Support other areas of the business, as necessary

You must have:

• The ability to stay organised
• Excellent communication skills both written and verbal
• Be team orientated and work collaboratively
• Adaptable to changing situations and priorities in a fast-paced environment
• Ability to meet department goals in terms of customer outreach and application progress
• Proficient in Excel, Word, Gmail, Power Point
• Strong attention to detail
• Educated to degree level

• Product knowledge and are familiar with the American Summer Camp Industry
• Has experience working with CRM systems, preferably Hub Spot and/or Salesforce

* We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly!

We cannot offer visa sponsorship and you must be able to work in the UK.

• High level of professionalism
• Enthusiastic and passionate about the US Summer Camp experience
• Strong interpersonal skills and the ability to connect with our applicants
• Able to utilise data to inform decisions and help prioritise tasks
• Able to manage multiple tasks, with good attention to detail
• Smart-casual dress code.
• The opportunity for training and progression within a globally recognised company.
• Regular company events and socials.
• A relaxed and social work environment
• Company perks and benefits with years of service.

• Meet/exceed operational targets in line with business requirements
• Be, in yourself, an ambassador for the Ameri Camp brand