Deputy Team Leader - Witness Service

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Greater Manchester. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is part-time, working 30 hours per week covering Manchester Crown Court - Minshull Street and Stockport Magistrates*. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we’d love to hear from you.

* Currently, the role is primarily based at Stockport Magistrates but due to sitting patterns, the role allows for 1 day per week at your line manager's court, Manchester Crown Court - Minshull Street.

At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:

• Generous Annual Leave:28 days plus Bank Holidays, with options to buy or sell leave
• Birthday Leave:an extra day off to celebrate your birthday
• Pension Plan:5% employer contribution
• Enhanced
  
  Allowances:
  
  enhanced sick, maternity and paternity pay
• Exclusive Discounts:high street, holidays, gyms, entertainment, and more
• Financial Wellbeing Support:access to salary deducted finance and guidance
• Wellbeing Resources:employee assistance programme and wellbeing support
• EDI Networks:opportunities to engage in colleague groups promoting equity and inclusion
• Sustainable Travel Schemes:Cycle to Work and season ticket loans
• Career Development:comprehensive training and ongoing development opportunities

As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.

You will:

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning to maintain appropriate resource coverage across the court cluster.
• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
• Promote effective communication within the team, coordinating meetings and sharing learning.
• Build and maintain relationships with statutory, voluntary, and community partners.
• Deputise for the Team Leader when required, ensuring service standards and targets are met.
• Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.

This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

You will have

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills—both written and verbal.
• The ability to prioritise work with minimal supervision and manage conflicting demands.
• Experience processing, analysing, and reporting information from multiple…