Customer Care Insight Lead: Data-Driven
Listed on 2026-10-11
-
Business
Data Analyst, Customer Success Management
TfGM is seeking a Performance & Insight Lead to transform how Customer Care uses data to improve outcomes for customers and colleagues. You will develop reporting frameworks, dashboards and analytical products to provide visibility of service performance, demand and operational effectiveness.
You will partner with Customer Care, Experience and product teams to embed data-driven decision making, develop KPIs, and support large-scale transformation across the organisation.
We invite applications for the Customer Care Insight Lead:
Data-Driven Performance position located in Manchester, England, United Kingdom.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Manchester, England, United Kingdom.
This opportunity is part of our work in Management & Operations, IT & Technology.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).