Cleaning Area Manager; Northwest

Our client is a Multi-award-winning commercial cleaning & and facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Their reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

A challenging field-based, operational management role for someone with patience, energy, and stamina. There is also an opportunity to grow within the business, for ambitious candidates in search of career progression.

• Recruitment
• First-day training and ongoing development of the team
• Provide support to improve performance
• Communication with the team regularly
• Succession planning
• Training Sessions
• Managing poor performance effectively and within company policies/procedures
• Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures
• Encourage process improvement
• Ensure a full service is provided to the client and any shortfall is addressed immediately
• Ensure there is a visible presence on-site at all times
• Arrange one-off cleans with clients and check if they were satisfied afterward
• Respond to all client concerns quickly and professionally
• Establish and maintain a good relationship with the client
• Always maintain confidentiality
• Ensure the performance of cleaning operatives meets company expectations
• Audits/Payroll timesheets
• Health and Safety checks and training
• Order consumables and materials for sites via the online system
• Ensure monthly site budgets are met Ensure personal protective equipment is worn when required
• Report and respond to any issues immediately and in the correct manner
• Requires flexibility

• A positive hands-on approach with the ability to multitask.
• Excellent communication and client-facing skills.
• Organised with a 'can do' attitude
• Strong leadership
• Confidence in managing staff and sites of all sizes and locations.
• Must have a driving licence.

Education:

Sound educational standard English and Maths. Preferably holding qualifications in Business Studies / Facilities or other relevant trade qualifications.

Experience:

Extensive experience in managing middle management grade staff. Experience in Client liaison and multi-site engagement. Experience in similar manpower-intensive service industry Experience in growing accounts/business through organic growth and new business.

You will bebased in the Northwest area. The job involves traveling so someone with a car who can travel is the perfect candidate

£32-£35k + quarterly bonus (10%) + car allowance (£350 p/m)