Robotics Associate Product Manager - HMRC - SEO

Birmingham, East Kilbride, Edinburgh, Glasgow, Leeds, Manchester, Newcastle- upon Tyne , Preston
- St Mark's House, Stanley Street, Preston, PR1 4AT
and St Mary's House, St Mary's Street, Preston, PR1 4AT
.

Please note that due to workforce controls, Newcastle
-Upon
- Tyne and Preston are only available to existing HMRC staff in these locations.

Job summary

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The SO Associate Product Manager for Robotics will provide effective leadership, management and delivery controls to ensure delivery against project milestones, live service targets and release schedules in line with priorities as agreed with the project managers, business and stakeholders.

Championing continuous professional development for individuals within Robotics in a technical capacity and building individual capabilities through coaching, mentoring and giving opportunities for staff to develop.

Identify and monitor team risks and issues, developing mitigating actions and escalation as appropriate. Identify and work with related projects/teams to manage interdependencies.

The role is a key enabler for successful delivery of automation solutions requiring excellent leadership, problem solving, communication, collaborating and partnering skills. The role requires strong negotiation skills to work with suppliers and product owners to ensure the right solutions are identified, developed and deployed.

The HMRC Customer Services Group (CSG) was established in October 2016 and brings together all operational Directorates in a single customer facing organisation. We employ around 30,000 people and are one of the largest customer services organisations in the UK. We have a clear ambition to be the best.

Operational Excellence (OE) was formed in April 2018 and recently migrated to CDIO CSG in March 2020 and is an integral part of HMRC’s Customer Services Group, bringing together both the teams that help to drive change and improvements within Customer Services, and the teams which provide support to our operational areas to ensure their smooth running.

Our key purpose is to bring about excellence in Customer Services Group (CSG). We will lead strategic change within CSG, and develop our relationship with the rest of HMRC. We make a measurable difference to the experience of our customers and our colleagues, and our work helps to reduce the cost to serve and drive up the value of all we do.

We work closely with colleagues across HMRC to help administer the operational processes that allow our customers to pay the right amount of tax at the right time, to receive the right amount of benefits, and to manage and protect the UK borders.

• Enable developers to advance the robotics backlog through design, develop,testand deliver automation solutions using the appropriate agile project management methodology/tools;learning and iteratingfrequentlyand capturing sprint metrics.
• Remove impediments/blockers to the development teamforcontinuous smooth development/delivery of our product.
• Stakeholder engagement and management:
  Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product increments, and maintain good working relationships with stakeholders.
• Work with other product manager(s) to define the roadmap for your service and work with the development team and other areas of the business to…