Scheduler, Business

Scheduler - EV Charge points - Field Service Operations. Salary: 28,000- 30,000 per annum. Permanent, Full-Time.

Location:

UK Operations.

An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park.

To make that vision a reality we need the best talent in the industry – a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Planner / Scheduler to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our engineers and field teams are in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers.

• Plan and schedule Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements.
• Allocate jobs to the most appropriate engineer based on location, skills, availability, workload and priority.
• Optimise engineer diaries and travel routes to reduce travel time and maximise productive working hours.
• Balance workloads effectively to ensure resources are used efficiently.
• Build and maintain daily, weekly and longer-term work plans.
• Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales.
• Continually review and adjust schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities.
• Coordinate subcontractors and external resources where required.
• Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date.
• Identify and elevate potential scheduling risks, service issues or resource constraints to the management team.

• Act as a point of contact for engineers throughout the working day.
• Provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements.
• Ensure engineers have the information, tools, parts and resources required to complete their work effectively.
• Monitor engineer progress and proactively adjust schedules where necessary.
• Resolve scheduling conflicts quickly and effectively.
• Prioritise urgent and breakdown works while minimising disruption to planned schedules.
• Keep engineers informed of changes to appointments, priorities and customer requirements.

• Contact customers proactively to arrange appointments and confirm attendance dates and expected arrival times.
• Notify customers promptly and professionally of delays, changes or rescheduled visits.
• Respond to scheduling enquiries and manage customer expectations effectively.
• Build positive customer relationships through clear, professional and proactive communication.
• Coordinate effectively with engineers, contractors, customers and internal teams to ensure smooth delivery of services.

• Use operational data and system information to support planning and decision-making.
• Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance.
• Identify trends, recurring issues and opportunities to improve operational performance.
• Recommend improvements to scheduling processes, workflows and systems.
• Support the development and improvement of planning tools and processes.
• Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency.

We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly and decisions need to be made calmly and effectively.

• Previous experience in a planning, scheduling, coordination, logistics or workflow management role.
• Excellent organisational and time-management skills.
• Strong ability to prioritise workloads and manage multiple tasks simultaneously.
• Excellent…