Customer Success Manager

Function: Client Success │ Account Management │ Account Growth

Reports to: Charlotte, Client Success & Delivery Lead

Location: Manchester, hybrid (2 days a week in the office), with UK travel to meet clients

Hours: Full-time

Bonuses: Bonuses tied to monthly churn and commission on the services you sell to clients, plus team-wide bonuses when we hit company milestones

Every client we work with has one person at Solar on Steroids responsible for their success, and that's you. You'll own the relationship with up to 30 of the UK's leading solar installers, making sure everyone gets the results they signed up for, trusts the numbers and stays with us.

Reporting to our Client Success & Delivery Lead, you'll sit in our Solar pod with a creative strategist and a media buyer. You keep clients informed on what we're doing, why it's working and what comes next, and you hold them to their side of the deal so they get the results they're after. Your book builds gradually to 30 clients, with support, not all at once, and you'll help shape how customer success works here as we grow.

Many of our installers are ex-trade who got off the tools and built their own businesses. They want straight answers, not long corporate decks, and plenty of them become friends: our team regularly goes out for meals with clients, hosts them at the office, and has even been invited to their weddings.

We're looking for someone who is honest by default, would rather fix a problem than hide it, and is as comfortable sending a casual Whats App to a local installer as leading a performance review with a national company.

We're the UK's biggest solar marketing agency, behind roughly 3% of every solar installation in the country, with over £30m in sales generated for more than 60 installers. Every quote and sale we generate pulls through live onto our own website, so there's nowhere to hide. That's how we like it.

Solar on Steroids is the first business under the On Steroids brand. We've launched Windows on Steroids for window and door installers, with more home services verticals to follow. Our core service is one thing done exceptionally well: high-production video ads for ambitious home services businesses. Around it, we're building a small set of services that solve the next problems our clients hit as they grow.

Our own API feeds every quote and sale back into the ad account, so we optimize for cost per sale, not vanity metrics. AJ Renewables made over £583,000 in 30 days from £17,000 of ad spend, and we beat the previous campaigns of Ireland's biggest installer by more than 5x within two weeks. We grew 61x in 2025 and are targeting 5x in 2026 and 2x in 2027.

Hear our clients in their own words at

• Run the introduction call, set up the Whats App group, and run the onboarding call to gather everything the pod needs and book the shoot. From the first conversation, set clear expectations on what happens next, what good looks like and what we need from them.
• Own the relationship as the client's first point of contact, mostly on Whats App, handling their requests and concerns and owning their experience with Solar on Steroids.
• Explain the results: know what each client's ads are producing in quotes and sales, and why, and explain it in plain English, including when the news isn't good. We tell clients what they need to hear, not just what they want to hear.
• Hold clients accountable for their side of the deal: answering leads quickly, following up quotes and turning up to shoots ready. When they slip, tell them kindly and directly, and help them fix it.
• Keep a steady rhythm: two written Whats App check-ins a week for every client (one on their data, one general) and a monthly in-depth…