Renewals Specialist, Business

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

You will be responsible for managing the renewal of managed service contracts, supporting account managers and customers with quotes and pricing queries, and ensuring customer retention and growth. The role involves building strong relationships with internal teams and suppliers while meeting key performance targets.

• Maintain, manage, and grow spend in targeted renewals.
• Generate quotes and process orders for managed service contracts of varying size, value, and complexity.
• Work with key stakeholders to identify upsell and cross-sell opportunities.
• Liaise with third parties, Purchasing, and Contract Management teams for ordering services.
• Navigate relevant tools and portals for contract and order management.
• Use internal systems (Microsoft Navision, CRM, Great Plains) for account management and order processing.
• Establish and develop peer-to-peer relationships with key vendors.
• Reconcile customer usage with billing data and supplier billing.
• Provide feedback on operational issues and embrace new vendors or services.
• Attend BDM and Sales team meetings.
• Assist internal teams in coordinating supplier/vendor payments and correcting billing discrepancies.
• Manage mailbox and assist with report generation (pipeline, forecast, contract loss).
• Perform any additional tasks as directed by management.

• Acknowledge emails and requests within 24 hours.
• Submit customer purchase orders for order placement and billing within 24 hours of receipt.
• Produce accurate quotes with no cost impact to CDW or the customer.
• Generate quotes at least 45 days ahead of contract expiry.
• Update opportunities weekly.
• Submit orders with complete and accurate information.
• Achieve renewal targets.
• Previous administration experience in a similar role (desirable).
• Basic sales awareness and experience in a commercial environment.
• Self-motivated with strong target focus.
• Working knowledge of IT and services (desirable).
• Excellent verbal and written communication skills with attention to detail.
• Proficient in PC applications (Word, Excel, Outlook) and able to create/apply formulas.
• Ability to learn new systems quickly and work independently.
• Strong business acumen and numerical skills.
• Experience interfacing with vendors and building positive relationships.
• Ability to thrive in a fast-paced environment.

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and decision-making.

You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s…