Product Manager

Location:

Manchester, GB

Full Time / Part Time:
Full Time

Contract Type:
Permanent

Based at Manchester City's HQ, this full-time permanent role will shape and grow the products that bring fans and visitors closer to the Club beyond match day. Working 37.5 hours per week in a hybrid model, you will guide products from discovery through launch, optimisation and ongoing evolution across attractions, conferencing and events, including opportunities connected with the new Medlock development.

Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from.

With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.

This Product Manager role focuses on non-match day experiences. You’ll manage products through their full lifecycle, from early discovery and concept development to delivery, launch and ongoing improvement. Using customer insight, analytics and commercial context, you’ll identify opportunities, shape viable solutions and improve how people experience the Club beyond match day. You will use customer insight, analytics and commercial context to help identify opportunities, shape viable solutions and improve how people experience the Club beyond match day.

You will own and prioritise the product backlog, translating strategic objectives and customer needs into clear requirements, user stories, acceptance criteria and delivery plans. Working closely with Product Design and Technology, you will support feasibility assessment, coordinate testing and user acceptance, and help ensure products are operationally ready and prepared for launch.

The role brings together colleagues across Product, Design, Technology, Commercial, Fan Experience, Operations and Data. You will create alignment across different perspectives, monitor product performance and customer behaviour, and use evidence and feedback to guide roadmap priorities, product evolution and improvements to customer experience and commercial performance.

• Experience managing products across the full lifecycle, from discovery through launch and optimisation.
• Experience working closely with Product Design and Engineering or Technology teams to shape feasible, scalable solutions.
• Ability to translate strategic objectives and customer needs into clear product requirements and delivery plans.
• Practical understanding of agile product delivery and backlog prioritisation.
• Experience coordinating stakeholders across multiple business functions to support aligned delivery.
• Ability to use data, customer insight and structured problem-solving to evaluate performance and inform product improvements.

Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.

As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance.

Manchester-based employees also benefit from free…